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Achieving breakthrough service in libraries : a nationwide teleseminar. 線上預覽
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Achieving breakthrough service in libraries : a nationwide teleseminar.

作者: Hardy R FranklinW Earl SasserJames L HeskettDynix.Ameritech.所有作者
出版商: Chicago, Ill. : American Library Association, 1994.
版本/格式:   VHS影像 : VHS錄影帶   影像資料 : 英語所有版本和格式的總覽
資料庫:WorldCat
提要:
Hardy Franklin, American Library Association President, James L. Heskett, UPS Foundation Professor of Business Logistics of the Harvard Business School, and W. Earl Sasser, Jr. UPS Foundation Professor of Service Management of the Harvard Business School discuss the means of improving customer service and in America's libraries. In addition to several exercises, the manual includes brief management case studies from  再讀一些...
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類型/形式: Case studies
資料類型: 錄影
文件類型: 影像資料
所有的作者/貢獻者: Hardy R Franklin; W Earl Sasser; James L Heskett; Dynix.; Ameritech.; American Library Association.; NOTIS Systems.; Kathleen Gilroy Associates.
OCLC系統控制編碼: 30503929
注意: Videotaped in Boston in May 12, 1994 from 1:00 p.m.-5:00 (EDT); Simultaneously transmitted via satellite.
描述: 1 videocassette (VHS) : sd., col. ; 1/2 in. + 1 manual (30 p.)
詳述: VHS format.

摘要:

Hardy Franklin, American Library Association President, James L. Heskett, UPS Foundation Professor of Business Logistics of the Harvard Business School, and W. Earl Sasser, Jr. UPS Foundation Professor of Service Management of the Harvard Business School discuss the means of improving customer service and in America's libraries. In addition to several exercises, the manual includes brief management case studies from libraries in the United States and several large American corporations.

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<http://id.worldcat.org/fast/1113442> # Service industries--Management
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<http://viaf.org/viaf/129301964> # Kathleen Gilroy Associates.
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<http://viaf.org/viaf/131335978> # American Library Association.
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<http://viaf.org/viaf/142173725> # Ameritech.
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<http://viaf.org/viaf/143347438> # NOTIS Systems.
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