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Achieving customer experience excellence through a quality management system

Author: Alka Jarvis
Publisher: Milwaukee, Wisconsin : ASQ Quality Press, [2016]
Edition/Format:   Print book : EnglishView all editions and formats
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Document Type: Book
All Authors / Contributors: Alka Jarvis
ISBN: 9780873899352 0873899350
OCLC Number: 951833107
Description: xv, 159 pages ; 26 cm
Contents: Acknowledgement --
Introduction --
Customer experience --
Customer experience lifecycle --
Quality management system --
QMS and CX interlock --
Optimization of CX --
Transformation of your existing QMS into CX centric model --
Appendix --
Appendix I: Case study: intelligent design --
All references --
Index.
Responsibility: Alka Jarvis, Luis Morales, Ulka Ranadive.

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