skip to content
Achieving service excellence : maximizing enterprise performance through innovation and technology Preview this item
ClosePreview this item
Checking...

Achieving service excellence : maximizing enterprise performance through innovation and technology

Author: C M Chang
Publisher: New York : Business Expert Press, 2014.
Series: Service systems and innovations in business and society collection.
Edition/Format:   Print book : English : 1st edView all editions and formats
Database:WorldCat
Summary:
As the service sectors play an increasingly important role in all economies worldwide, service executives and professionals are well advised to recognize two main pathways to achieving sustainable success in services, namely, enhancing the strategic differentiation and operational excellence of their service enterprises; obviously, these executives and their employees need to develop the knowledge and skills  Read more...
Rating:

(not yet rated) 0 with reviews - Be the first.

Subjects
More like this

 

Find a copy in the library

&AllPage.SpinnerRetrieving; Finding libraries that hold this item...

Details

Document Type: Book
All Authors / Contributors: C M Chang
ISBN: 9781606495445 1606495445
OCLC Number: 867021174
Description: xiv, 130 pages : illustrations ; 23 cm.
Contents: Preface --
1. Service growth --
2. Strategic differentiation --
3. Operational excellence --
4. Take charge, conclusions --
Notes --
References --
Index.
Series Title: Service systems and innovations in business and society collection.
Responsibility: C.M. Chang.

Abstract:

Discusses actionable methodologies needed to generate creative ideas, including deciding on which ones to pursue; on how to justify projects financially; on how to manage the development projects for  Read more...

Reviews

User-contributed reviews
Retrieving GoodReads reviews...
Retrieving DOGObooks reviews...

Tags

Be the first.

Similar Items

Related Subjects:(1)

Confirm this request

You may have already requested this item. Please select Ok if you would like to proceed with this request anyway.

Linked Data


Primary Entity

<http://www.worldcat.org/oclc/867021174> # Achieving service excellence : maximizing enterprise performance through innovation and technology
    a schema:Book, schema:CreativeWork ;
   library:oclcnum "867021174" ;
   library:placeOfPublication <http://id.loc.gov/vocabulary/countries/nyu> ;
   library:placeOfPublication <http://dbpedia.org/resource/New_York_City> ; # New York
   schema:about <http://dewey.info/class/658/e23/> ;
   schema:about <http://id.worldcat.org/fast/1113407> ; # Service industries
   schema:bookEdition "1st ed." ;
   schema:bookFormat bgn:PrintBook ;
   schema:creator <http://experiment.worldcat.org/entity/work/data/1748238573#Person/chang_c_m_ching_ming_1935> ; # Ching Ming Chang
   schema:datePublished "2014" ;
   schema:description "As the service sectors play an increasingly important role in all economies worldwide, service executives and professionals are well advised to recognize two main pathways to achieving sustainable success in services, namely, enhancing the strategic differentiation and operational excellence of their service enterprises; obviously, these executives and their employees need to develop the knowledge and skills required to achieve such success. This book discusses actionable methodologies needed to generate creative ideas, including deciding on which ones to pursue, how to justify projects financially, how to manage the development projects for innovative services, how to reach out to customers, and how to offer them superior service support."@en ;
   schema:description "Preface -- 1. Service growth -- 2. Strategic differentiation -- 3. Operational excellence -- 4. Take charge, conclusions -- Notes -- References -- Index."@en ;
   schema:exampleOfWork <http://worldcat.org/entity/work/id/1748238573> ;
   schema:inLanguage "en" ;
   schema:isPartOf <http://experiment.worldcat.org/entity/work/data/1748238573#Series/service_systems_and_innovations_in_business_and_society_collection> ; # Service systems and innovations in business and society collection.
   schema:name "Achieving service excellence : maximizing enterprise performance through innovation and technology"@en ;
   schema:productID "867021174" ;
   schema:publication <http://www.worldcat.org/title/-/oclc/867021174#PublicationEvent/new_york_business_expert_press_2014> ;
   schema:publisher <http://experiment.worldcat.org/entity/work/data/1748238573#Agent/business_expert_press> ; # Business Expert Press
   schema:workExample <http://worldcat.org/isbn/9781606495445> ;
   wdrs:describedby <http://www.worldcat.org/title/-/oclc/867021174> ;
    .


Related Entities

<http://dbpedia.org/resource/New_York_City> # New York
    a schema:Place ;
   schema:name "New York" ;
    .

<http://experiment.worldcat.org/entity/work/data/1748238573#Agent/business_expert_press> # Business Expert Press
    a bgn:Agent ;
   schema:name "Business Expert Press" ;
    .

<http://experiment.worldcat.org/entity/work/data/1748238573#Person/chang_c_m_ching_ming_1935> # Ching Ming Chang
    a schema:Person ;
   schema:birthDate "1935" ;
   schema:familyName "Chang" ;
   schema:givenName "Ching Ming" ;
   schema:givenName "C. M." ;
   schema:name "Ching Ming Chang" ;
    .

<http://experiment.worldcat.org/entity/work/data/1748238573#Series/service_systems_and_innovations_in_business_and_society_collection> # Service systems and innovations in business and society collection.
    a bgn:PublicationSeries ;
   schema:hasPart <http://www.worldcat.org/oclc/867021174> ; # Achieving service excellence : maximizing enterprise performance through innovation and technology
   schema:name "Service systems and innovations in business and society collection." ;
   schema:name "Service systems and innovations in business and society collection" ;
    .

<http://id.worldcat.org/fast/1113407> # Service industries
    a schema:Intangible ;
   schema:name "Service industries"@en ;
    .

<http://worldcat.org/isbn/9781606495445>
    a schema:ProductModel ;
   schema:isbn "1606495445" ;
   schema:isbn "9781606495445" ;
    .

<http://www.worldcat.org/title/-/oclc/867021174>
    a genont:InformationResource, genont:ContentTypeGenericResource ;
   schema:about <http://www.worldcat.org/oclc/867021174> ; # Achieving service excellence : maximizing enterprise performance through innovation and technology
   schema:dateModified "2016-05-09" ;
   void:inDataset <http://purl.oclc.org/dataset/WorldCat> ;
    .


Content-negotiable representations

Close Window

Please sign in to WorldCat 

Don't have an account? You can easily create a free account.