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Achieving service excellence : maximizing enterprise performance through innovation and technology

Author: C M Chang
Publisher: New York, New York (222 East 46th Street, New York, NY 10017) : Business Expert Press, 2014.
Series: 2013 digital library.; Service systems and innovations in business and society collection.
Edition/Format:   eBook : Document : English : First editionView all editions and formats
Database:WorldCat
Summary:
As the service sectors play an increasingly important role in all economies worldwide, service executives and professionals are well advised to recognize two main pathways to achieving sustainable success in services, namely, enhancing the strategic differentiation and operational excellence of their service enterprises; obviously, these executives and their employees need to develop the knowledge and skills  Read more...
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Details

Genre/Form: Electronic books
Additional Physical Format: Print version:
Material Type: Document, Internet resource
Document Type: Internet Resource, Computer File
All Authors / Contributors: C M Chang
ISBN: 9781606495452 1606495453
OCLC Number: 867482182
Notes: Title from PDF title page (viewed January 4, 2014).
Part of: 2013 digital library.
Description: 1 online resource (1 PDF (xiv, 130 pages)).
Contents: Preface --
1. Service growth --
2. Strategic differentiation --
3. Operational excellence --
4. Take charge, conclusions --
Notes --
References --
Index.
Series Title: 2013 digital library.; Service systems and innovations in business and society collection.
Responsibility: C.M. Chang.

Abstract:

Discusses actionable methodologies needed to generate creative ideas, including deciding on which ones to pursue; on how to justify projects financially; on how to manage the development projects for  Read more...

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