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The administrative dental assistant

Author: Linda J Gaylor
Publisher: St. Louis, Mo. : Saunders, ©2007.
Edition/Format:   Print book : CD for computer : Document   Computer File : English : 2nd edView all editions and formats
Database:WorldCat
Summary:
From the Publisher: Now in full color, The Administrative Dental Assistant is revised to reflect the latest information on operating a dental office. It's logically organized to cover all of the various tasks an administrative dental assistant encounters. It includes up-to-date CDT-5 Dental Codes, new HIPAA (Health Insurance Portability and Accountability Act) and OSHA (Occupational Safety and Health Administration)  Read more...
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Material Type: Document
Document Type: Book, Computer File
All Authors / Contributors: Linda J Gaylor
ISBN: 1416025669 9781416025665
OCLC Number: 71798091
Description: xx, 384 pages : illustrations (some color) ; 26 cm + 1 CD-ROM (4 3/4 in.)
Details: System requirements for accompanying CD-ROM, Windows: IMP PC or compatible 486SX or higher; Microsoft Windows 95, 98, or NT; color monitor with SVGA (640 x 480 resolution, 256 colors) or better; 16 MB RAM (32 MB RAM recommended); hard disk drive with at least 10 MB of free space; 2x speed CD-ROM drive or faster; 16-bit sound card (Sound Blaster compatible).; System requirements for accompanying CD-ROM, Macintosh: Apple Macintosh 68040 or hihger; System 7.6.1 or later; color monitor with 640 x 480 resolution, 256 colors or better; 16 MB RAM (32 MB RAM recommended); hard disk drive with at least 10 MB of free space; 2x speed CD-ROM drive or faster.
Contents: 1: Orientation To The Dental Profession --
Introduction --
Your role as the administrative dental assistant --
Types of administrative assistants --
Office manager --
Business manager --
Receptionist --
Insurance clerk --
Records manager --
Data processor --
Bookkeeper --
Appointment clerk --
Personal traits of an administrative dental assistant --
Education --
Members of the dental healthcare team --
Dentist --
Dental hygienist --
Dental assistant --
Health Insurance Portability and Accountability Act of 1996 --
Background --
Administrative simplification --
Transactions and code sets --
Electronic data interchange --
Standards for privacy of individually identifiable health information --
Standards for security of individually identifiable health information --
National provider identifier standard --
Occupational Safety and Health Administration (OSHA) --
Professional ethics --
Legal standards --
Licensure --
Registration --
Certification --
Patients' rights --
Professional organizations --
American Dental Assistants Association, HOSA (Health Occupations Students of America) --
2: Dental Basics --
Introduction --
Basic dental office design --
Nonclinical areas --
Clinical areas --
Basic dental anatomy --
Basic structures of face and oral cavity --
Basic anatomic structures and tissues of the teeth --
Dental arches --
Occlusion --
Types of teeth --
Surfaces of the teeth --
Numbering systems --
Universal numbering system --
International standards organization designation system --
Symbolic numbering system (Palmer system) --
Charting methods --
Color coding --
Charting symbols --
Types of dental charts --
Dental procedures --
Basic and preventive dental procedures --
Restorative procedures --
Prosthetic procedures --
Surgical procedures --
Endodontic procedures --
Other common procedures --
Basic chairside dental assisting duties --
Seating and dismissing a patient --
Radiographs --
Occupational Safety and Health Administration (OSHA) --
Infection control --
3: Communication Skills And Telephone Techniques --
Introduction --
Elements of the communication process --
Mediums of communication --
Verbal communication --
Nonverbal communication --
Nonverbal cues from the dental healthcare team --
Interpersonal communication --
Barriers to effective communication --
Semantics --
Jargon --
Credibility --
Preconceived ideas --
Other barriers --
Improving communication --
Responsibilities of the sender --
Responsibilities of the receiver --
Telephone techniques --
Developing a positive telephone image --
Active scripts --
Answering the telephone --
Placing outgoing telephone calls --
4: Written Correspondence --
Introduction --
Letter writing style --
Tone --
Outlook --
Personalizing letters --
Organization --
Letter style (appearance) --
Appearance --
Stationery --
Type --
Paragraphing --
White space --
Line spacing --
Letter style (format) --
Punctuation styles --
Types of correspondence used in dentistry --
Letter to patients --
Letters between professionals --
Correspondence between staff members --
Writing resources --
Mail --
Incoming mail --
Outgoing mail --
Postal cards (postcards) --
Electronic mail (e-mail) --
Dictation. 5: Patient Relations --
Introduction --
Psychology: humanistic theory --
Maslow: hierarchy of needs --
Rogers: fully functioning human beings --
Humanistic: theory in the dental office --
Positive image --
Investigation stage --
Initial contact stage --
Confirmation of initial impression stage --
Final decision stage --
Managing patient expectations --
Problem solving --
Noncompliance --
Complaints --
Angry patients --
Providing outstanding customer service --
Team strategies --
Personal strategies for providing exceptional patient care --
6: Dental Healthcare Team Communications --
Introduction --
Dental practice procedural manual --
Communications --
Personal communications --
Organizational communications --
Channels --
Organizational barriers to communication --
Organizational conflicts --
Constructive --
Destructive --
Classifying conflict --
Conflict-handling styles --
Staff meetings --
Before the meeting --
During the meeting --
After the meeting --
7: Patient Clinical Records --
Introduction --
Components of the clinical record --
Collecting information --
Privacy practices notice --
Registration forms --
Other diagnostic records --
Diagnostic models --
Clinical records risk management --
Maintaining clinical records --
Procedures for specific tasks --
Computerized management of clinical records --
Clinical records --
8: Information Management --
Introduction --
Filing methods --
Alphabetic --
Numeric --
Geographic --
Subject --
Chronological --
Types of information --
Business records --
Patient and insurance information --
Filing equipment --
Vertical files --
Lateral files --
Card files --
Filing supplies --
File folders --
Vertical file folders --
Lateral file folders --
Guides --
Out-guides --
File labels --
Color coding --
Aging labels --
Preparing the clinical record --
General guidelines --
Preparing the label --
Coding the file folder --
Cross-referencing (numeric indexing) --
Preparing business documents --
Inspecting --
Indexing --
Coding --
Filing procedures --
Sorting --
Putting records and documents into their final place --
How to safeguard records --
Retention and transfer of records --
9: Dental Patient Scheduling --
Introduction --
Mechanics of scheduling --
Selecting the appointment book (manual and electronic) --
Art of scheduling --
Scenarios for scheduling --
Results of poor scheduling --
Making appointments --
Time-saving techniques --
Develop call lists --
Maintain daily schedule sheets --
Establish a daily routine. 10: Recall Systems --
Introduction --
Classification of recalls --
Methods for recalling patients --
General information needed for a recall system --
Prescheduled recall system --
Telephone recall system --
Mail recall system --
Combination recall system --
Computerized recall systems --
11: Dental Insurance Processing --
Introduction --
Types of dental insurance --
Fee for service --
Capitation programs --
Closed panel programs --
Franchise dentistry --
Direct reimbursement --
Preferred provider organization --
Health maintenance organization --
Managed care --
Individual practice association --
Union trust funds --
Insurance coding --
Organizing insurance coverage for each patient --
Manual system --
Computer databases --
Subscription services --
Types of insurance information required --
Maximum coverage --
Deductible --
Percentage of payment --
Limitation to coverage --
Eligibility --
Preauthorization/pretreatment --
Methods of filing insurance claims --
Paper dental claim forms --
Superbills and encounter forms --
Electronically submitted forms --
Insurance payments --
Insurance tracking systems --
Other types of insurance coverage --
Secondary coverage --
Government assistance --
Workers' compensation --
Auto accidents --
Other accidents --
Completing a dental claim form --
Sections of the ADA dental claim form --
Fraudulent insurance billing --
Advisory opinions --
12: Inventory Management --
Introduction --
Inventory management systems --
Computerized inventory management systems --
Manual inventory management systems --
Inventory management system protocol --
Types of supplies, products, and equipment --
Consumable supplies and products --
Nonconsumable products --
Major equipment --
Selecting and ordering supplies, products, and equipment --
Selecting supplies and products --
Purchasing major equipment --
Selecting the vendor --
Information to consider before placing an order --
Receiving supplies and products --
Storage areas --
Occupational Safety and Health Administration (OSHA) --
13: Financial Arrangements And Collection Procedures --
Introduction --
Designing a financial policy --
Elements of a financial policy --
Community standards --
Practice philosophy --
Business principles --
Financial policies --
Payment in full --
Insurance billing --
Extended payment plans --
Credit cards --
Financial policy communications --
Managing accounts receivable --
Gather financial data --
Prepare a treatment plan --
Monitor the accounts receivable report --
Collection process --
14: Bookkeeping Procedures: Accounts Receivable --
Introduction --
Components of financial records organization --
Patient information --
Methods of recording transactions --
Billing --
Pegboard system --
Daily routine for managing patient transactions --
Identify patients --
Produce routing slips --
Post transactions --
Complete end of the day procedures --
Routine for managing financial transactions --
Reports --
Types of reports --
Additional reports --
15: Bookkeeping Procedures: Accounts Payable --
Introduction --
Organizing an accounts payable system --
Verification of expenditures --
Check writing --
Payment authorization and transfer --
Completing a deposit slip --
Pegboard check writing --
Reconciling a bank statement --
Information listed on a bank statement --
Items needed for reconciling the account --
Steps in reconciling the account --
Computerized check writing --
Payroll --
Creating the payroll record --
Payroll records --
Calculating payroll --
Calculating net salary --
Payroll taxes: reports and deposits --
Employer identification number --
Computerized payroll --
Payroll services. 16: Office Equipment --
Introduction --
Electronic business equipment --
Hardware --
Software --
Data --
Personnel --
Procedures --
Telecommunication --
Telephone systems --
Electronic communication devices --
Intraoffice communications --
Manual systems --
Electronic systems --
Office machines --
Business office environment --
Questions to consider when organizing a business office --
Safety --
17: Computerized Dental Practice --
Introduction --
Levels of function of dental practice management software --
Basic systems --
Intermediate systems --
Advanced systems --
Selecting a software package --
Functions to consider when selecting a software package --
General requirements --
Patient information --
Patient billing --
Treatment planning --
Insurance processing --
Recall and reactivation --
Management reports --
Electronic scheduler --
Database management and word processing --
Clinical integration --
Basic operation of a software package --
Role of the administrative dental assistant --
Recording patient demographics --
Creating an account --
Maintaining patient records --
Posting transactions --
Using a general database --
Processing insurance claims --
Scheduling electronically --
Producing reports --
Daily procedures with a computerized system --
Opening procedure --
Checkout procedure --
Posting mail payments procedure --
End of the day procedure --
Backup system --
18: Employment Strategies --
Introduction --
Career opportunities for administrative dental assistants --
Private practice --
Insurance companies --
Management and consulting firms --
Teaching --
Future career opportunities --
Steps for developing employment strategies --
Assessing yourself and your career options --
Gathering information --
Composing a resume --
Writing cover letters --
Looking for a job --
Going on an interview --
Accepting a job offer --
Leaving a job --
Glossary --
Bibliography --
Index.
Responsibility: Linda J. Gaylor.

Abstract:

Covers various tasks an administrative dental assistant encounters. This title includes CDT-5 Dental Codes, HIPAA (Health Insurance Portability and Accountability Act) and OSHA (Occupational Safety  Read more...

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Primary Entity

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    schema:about <http://id.worldcat.org/fast/890382> ; # Dental assistants
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    schema:creator <http://viaf.org/viaf/274332862> ; # Linda J. Gaylor
    schema:datePublished "2007" ;
    schema:description "From the Publisher: Now in full color, The Administrative Dental Assistant is revised to reflect the latest information on operating a dental office. It's logically organized to cover all of the various tasks an administrative dental assistant encounters. It includes up-to-date CDT-5 Dental Codes, new HIPAA (Health Insurance Portability and Accountability Act) and OSHA (Occupational Safety and Health Administration) guidelines, plus current examples of key equipment, forms, and computer technology. A companion CD-ROM simulates dental practice management, offering opportunities to enter and update patient data, post payment and treatment procedures using dental codes, submit e-claims for payment, evaluate reports, and schedule appointments. Remember boxes highlight important chapter points. Procedure boxes offer step-by-step procedural guides for typical and/or complicated dental administrative assistant tasks. Food For Thought boxes provide supplemental information to that in the text. Patient File Folder Mock-Up simulates and describes a complete patient file folder, with examples of all of the forms typically included. Critical Thinking questions are presented at the end of each chapter, based on chapter content. Web Watch provides Internet links in each chapter for additional related information. A companion CD-ROM offers interactive exercises, with activities simulating the daily tasks performed by a typical administrative dental assistant. HIPAA guidelines are included in the text and highlighted in boxes, highlighting current information on privacy practices. More than 100 new or colorized images reinforce key points and provide examples of important topics and procedures. Full-color design offers authentic color images and highlights key points. A companion Evolve website features: chapter elements including key terms and objectives; expansive image collection from the text; links to related content and additional information available on the Internet."@en ;
    schema:description "16: Office Equipment -- Introduction -- Electronic business equipment -- Hardware -- Software -- Data -- Personnel -- Procedures -- Telecommunication -- Telephone systems -- Electronic communication devices -- Intraoffice communications -- Manual systems -- Electronic systems -- Office machines -- Business office environment -- Questions to consider when organizing a business office -- Safety -- 17: Computerized Dental Practice -- Introduction -- Levels of function of dental practice management software -- Basic systems -- Intermediate systems -- Advanced systems -- Selecting a software package -- Functions to consider when selecting a software package -- General requirements -- Patient information -- Patient billing -- Treatment planning -- Insurance processing -- Recall and reactivation -- Management reports -- Electronic scheduler -- Database management and word processing -- Clinical integration -- Basic operation of a software package -- Role of the administrative dental assistant -- Recording patient demographics -- Creating an account -- Maintaining patient records -- Posting transactions -- Using a general database -- Processing insurance claims -- Scheduling electronically -- Producing reports -- Daily procedures with a computerized system -- Opening procedure -- Checkout procedure -- Posting mail payments procedure -- End of the day procedure -- Backup system -- 18: Employment Strategies -- Introduction -- Career opportunities for administrative dental assistants -- Private practice -- Insurance companies -- Management and consulting firms -- Teaching -- Future career opportunities -- Steps for developing employment strategies -- Assessing yourself and your career options -- Gathering information -- Composing a resume -- Writing cover letters -- Looking for a job -- Going on an interview -- Accepting a job offer -- Leaving a job -- Glossary -- Bibliography -- Index."@en ;
    schema:description "10: Recall Systems -- Introduction -- Classification of recalls -- Methods for recalling patients -- General information needed for a recall system -- Prescheduled recall system -- Telephone recall system -- Mail recall system -- Combination recall system -- Computerized recall systems -- 11: Dental Insurance Processing -- Introduction -- Types of dental insurance -- Fee for service -- Capitation programs -- Closed panel programs -- Franchise dentistry -- Direct reimbursement -- Preferred provider organization -- Health maintenance organization -- Managed care -- Individual practice association -- Union trust funds -- Insurance coding -- Organizing insurance coverage for each patient -- Manual system -- Computer databases -- Subscription services -- Types of insurance information required -- Maximum coverage -- Deductible -- Percentage of payment -- Limitation to coverage -- Eligibility -- Preauthorization/pretreatment -- Methods of filing insurance claims -- Paper dental claim forms -- Superbills and encounter forms -- Electronically submitted forms -- Insurance payments -- Insurance tracking systems -- Other types of insurance coverage -- Secondary coverage -- Government assistance -- Workers' compensation -- Auto accidents -- Other accidents -- Completing a dental claim form -- Sections of the ADA dental claim form -- Fraudulent insurance billing -- Advisory opinions -- 12: Inventory Management -- Introduction -- Inventory management systems -- Computerized inventory management systems -- Manual inventory management systems -- Inventory management system protocol -- Types of supplies, products, and equipment -- Consumable supplies and products -- Nonconsumable products -- Major equipment -- Selecting and ordering supplies, products, and equipment -- Selecting supplies and products -- Purchasing major equipment -- Selecting the vendor -- Information to consider before placing an order -- Receiving supplies and products -- Storage areas -- Occupational Safety and Health Administration (OSHA) -- 13: Financial Arrangements And Collection Procedures -- Introduction -- Designing a financial policy -- Elements of a financial policy -- Community standards -- Practice philosophy -- Business principles -- Financial policies -- Payment in full -- Insurance billing -- Extended payment plans -- Credit cards -- Financial policy communications -- Managing accounts receivable -- Gather financial data -- Prepare a treatment plan -- Monitor the accounts receivable report -- Collection process -- 14: Bookkeeping Procedures: Accounts Receivable -- Introduction -- Components of financial records organization -- Patient information -- Methods of recording transactions -- Billing -- Pegboard system -- Daily routine for managing patient transactions -- Identify patients -- Produce routing slips -- Post transactions -- Complete end of the day procedures -- Routine for managing financial transactions -- Reports -- Types of reports -- Additional reports -- 15: Bookkeeping Procedures: Accounts Payable -- Introduction -- Organizing an accounts payable system -- Verification of expenditures -- Check writing -- Payment authorization and transfer -- Completing a deposit slip -- Pegboard check writing -- Reconciling a bank statement -- Information listed on a bank statement -- Items needed for reconciling the account -- Steps in reconciling the account -- Computerized check writing -- Payroll -- Creating the payroll record -- Payroll records -- Calculating payroll -- Calculating net salary -- Payroll taxes: reports and deposits -- Employer identification number -- Computerized payroll -- Payroll services."@en ;
    schema:description "5: Patient Relations -- Introduction -- Psychology: humanistic theory -- Maslow: hierarchy of needs -- Rogers: fully functioning human beings -- Humanistic: theory in the dental office -- Positive image -- Investigation stage -- Initial contact stage -- Confirmation of initial impression stage -- Final decision stage -- Managing patient expectations -- Problem solving -- Noncompliance -- Complaints -- Angry patients -- Providing outstanding customer service -- Team strategies -- Personal strategies for providing exceptional patient care -- 6: Dental Healthcare Team Communications -- Introduction -- Dental practice procedural manual -- Communications -- Personal communications -- Organizational communications -- Channels -- Organizational barriers to communication -- Organizational conflicts -- Constructive -- Destructive -- Classifying conflict -- Conflict-handling styles -- Staff meetings -- Before the meeting -- During the meeting -- After the meeting -- 7: Patient Clinical Records -- Introduction -- Components of the clinical record -- Collecting information -- Privacy practices notice -- Registration forms -- Other diagnostic records -- Diagnostic models -- Clinical records risk management -- Maintaining clinical records -- Procedures for specific tasks -- Computerized management of clinical records -- Clinical records -- 8: Information Management -- Introduction -- Filing methods -- Alphabetic -- Numeric -- Geographic -- Subject -- Chronological -- Types of information -- Business records -- Patient and insurance information -- Filing equipment -- Vertical files -- Lateral files -- Card files -- Filing supplies -- File folders -- Vertical file folders -- Lateral file folders -- Guides -- Out-guides -- File labels -- Color coding -- Aging labels -- Preparing the clinical record -- General guidelines -- Preparing the label -- Coding the file folder -- Cross-referencing (numeric indexing) -- Preparing business documents -- Inspecting -- Indexing -- Coding -- Filing procedures -- Sorting -- Putting records and documents into their final place -- How to safeguard records -- Retention and transfer of records -- 9: Dental Patient Scheduling -- Introduction -- Mechanics of scheduling -- Selecting the appointment book (manual and electronic) -- Art of scheduling -- Scenarios for scheduling -- Results of poor scheduling -- Making appointments -- Time-saving techniques -- Develop call lists -- Maintain daily schedule sheets -- Establish a daily routine."@en ;
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