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Advanced outsourcing practice : rethinking ITO, BPO and cloud services

Author: Mary Cecelia Lacity; Leslie Willcocks
Publisher: Houndmills, Basingstoke, Hampshire ; New York : Palgrave Macmillan, 2012.
Series: Technology, work and globalization.
Edition/Format:   eBook : Document : EnglishView all editions and formats
Summary:
Mary Lacity and Leslie Willcocks have studied and worked with outsourcing practitioners for over 20 years. As the world's leading authorities in the field, the authors have assembled a rich database of over 2,200 outsourcing arrangements, studied across sectors and geographies, and over time, from inception, through contract signing, to outcomes. This book provides unparalleled insight into the robust practices that  Read more...
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Genre/Form: Electronic books
Additional Physical Format: Print version:
Advanced outsourcing practice.
Houndmills, Basingstoke, Hampshire ; New York : Palgrave Macmillan, 2012
(DLC) 2012021459
(OCoLC)779244971
Material Type: Document, Internet resource
Document Type: Internet Resource, Computer File
All Authors / Contributors: Mary Cecelia Lacity; Leslie Willcocks
ISBN: 9781137005588 1137005580
OCLC Number: 915141581
Description: 1 online resource (xxxiii, 251 pages) : illustrations.
Contents: Robust practices from two decades of ITO and BPO research / Mary C. Lacity, Leslie P. Willcocks, Stan Solomon --
What providers say about establishing the outsourcing arrangement / Mary C. Lacity, Leslie P. Wilcocks --
What providers say about managing outsourced services / Leslie P. Wilcocks, Mary C. Lacity --
Creating shared services in the private and public sectors / Mary C. Lacity --
The changing role of client project management / Mary C. Lacity, Joseph Rottman --
Best-of-breed versus bundled services / Leslie P. Willcocks, Ilan Oshri, John Hindle --
Rural sourcing and impact sourcing / Mary C. Lacity, Joseph Rottman --
Shifting to cloud services : current challenges and future opportunities / Leslie P. Willcocks, Will Venters, Edgar Whitley [and others].
Series Title: Technology, work and globalization.
Responsibility: [edited by] Mary C. Lacity and Leslie P. Willcocks.
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Abstract:

A rich database of over 2,200 outsourcing arrangements, studied across sectors and geographies, and over time, from inception, through contract signing, to outcomes. This book has unparalleled  Read more...

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