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Advancing the service sector with evolving technologies : techniques and principles

Author: John Wang
Publisher: Hershey, Pa. : IGI Global (701 E. Chocolate Avenue, Hershey, Pennsylvania, 17033, USA), ©2012.
Edition/Format:   eBook : Document : EnglishView all editions and formats
Database:WorldCat
Summary:
"This book discusses the application of information systems to service creation, modeling, and evolution, covering foundational concepts and innovations in service management, service-oriented computing, strategic information systems, and Web services"--Provided by publisher.
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Genre/Form: Electronic books
Additional Physical Format: Print version:
(DLC) 2011041823
Material Type: Document, Internet resource
Document Type: Internet Resource, Computer File
All Authors / Contributors: John Wang
ISBN: 9781466600454 1466600454
OCLC Number: 771303529
Description: 1 online resource (electronic texts (311 pages))
Contents: 1. Predicting ambulance diversion / Abey Kuruvilla and Suraj M. Alexander --
2. Hybrid value creation in the sports industry: the case of a mobile sports companion as IT-supported product-service-bundle / Jan Marco Leimeister, Uta Knebel and Helmut Krcmar --
3. Connect time limits and performance measures in a dial-up modem pool system / Paul F. Schikora, Michael R. Godfrey and Brian D. Neureuther --
4. ICT usage by Greek accountants / Efstratios C. Emmanouilidis and Anastasios A. Economides --
5. Exploring the adoption of technology driven services in the healthcare industry / Umit Topacan, A. Nuri Basoglu and Tugrul Daim --
6. Temporal aspects of information technology use: increasing shift work effectiveness / Roslin V. Hauck, Sherry M.B. Thatcher and Suzanne P. Weisband --
7. Implementation success model in government agencies: a case of a centralized identification system at NASA / Yair Levy and Theon L. Danet --
8. SERREA: a semantic management system for retail real estate agencies / Ángel García-Crespo [and others] --
9. Mass customisation models for travel and tourism information e-services: interrelationships between systems design and customer value / Marianna Sigala --
10. Technology fears: a study of e-commerce loyalty perception by Jordanian customers / Ahmad Khasawneh [and others] --
11. Predictive models in cybercrime investigation: an application of data mining techniques / A.S.N. Murthy, Vishnuprasad Nagadevara and Rahul De' 12. Deploying new perspectives of network organizations for chronic diseases' integrated management / Isabella Bonacci and Oscar Tamburis --
13. Marketing and reputation in the services sector: higher education in South Africa and Singapore / Johan De Jager and Werner Soontiens --
14. Data mining in nonprofit organizations, government agencies, and other institutions / Zhongxian Wang [and others] --
15. Understanding expectations, perceptions and satisfaction levels of customers of military engineer services in India / Anand Parkash Bansal and Vishnuprasad Nagadevara --
16. Service registry design: an information service approach / Lus̕ Ferreira Pires, Arjen van Oostrum and Fons Wijnhoven --
17. Operational performance analysis of a public hospital laboratory / Kamrul Ahsan and Abdullahil Azeem --
18. A mashup application to support complex decision making for retail consumers / Steven Walczak, Deborah L. Kellogg and Dawn G. Gregg --
19. Using the critical incident technique to identify factors of service quality in online higher education / María J. Martínez-Argüelles, José M. Castán and Angel A. Juan.
Responsibility: John Wang, editor.

Abstract:

"This book discusses the application of information systems to service creation, modeling, and evolution, covering foundational concepts and innovations in service management, service-oriented computing, strategic information systems, and Web services"--Provided by publisher.

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