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Aftersales management : creating a successful aftersales strategy to reduce costs, improve customer service and increase sales

Author: David Brock
Publisher: London ; Philadelphia : Kogan Page, 2009.
Edition/Format:   Print book : EnglishView all editions and formats
Summary:

This book investigates the impact of of poorly managed aftersales processes, how provides strategies on how to implement them successfully and cost-effectively.

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Material Type: Internet resource
Document Type: Book, Internet Resource
All Authors / Contributors: David Brock
ISBN: 9780749456412 0749456418
OCLC Number: 320351101
Description: vi, 218 pages : illustrations ; 24 cm
Responsibility: David Brock.
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"Focusing on the logistical and financial costs of both good and poor aftersales management, this book provides direction for companies that want to look beyond the landed scale.BookNews, February Read more...

 
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