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The agile manager's guide to extraordinary customer service

Author: Susan M Gage
Publisher: Bristol, Vt. : Velocity Business Pub., ©1999.
Series: Agile manager series.
Edition/Format:   Print book : EnglishView all editions and formats
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Document Type: Book
All Authors / Contributors: Susan M Gage
ISBN: 1580990142 9781580990141
OCLC Number: 43098335
Description: 95 pages ; 22 cm.
Contents: Introduction --
Customers pay the bills --
Spread the word --
Gather information --
Develop a customer service analysis and action plan --
Present your strategy to management --
Set goals and policies --
Develop systems and assess information needs --
Give employees the power to act --
Hire and train well --
Support employees and provide incentives.
Series Title: Agile manager series.
Other Titles: Extraordinary customer service
Responsibility: by Susan M. Gage.

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