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Agressiemanagement : hoe organisaties omgaan met agressie van klanten

Author: Hans Koning; Rob van Meurs; Herman Roest; Nicoline Fokkema
Publisher: Schoonhoven : Academic Service, cop. 2002.
Edition/Format:   Print book : DutchView all editions and formats
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Document Type: Book
All Authors / Contributors: Hans Koning; Rob van Meurs; Herman Roest; Nicoline Fokkema
ISBN: 9052614237 9789052614236
OCLC Number: 66975107
Description: 93 p. : ill. ; 24 cm
Responsibility: Hans Koning, Rob van Meurs, Herman Roest ; [red.: Nicoline Fokkema].

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Linked Data


Primary Entity

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   library:oclcnum "66975107" ;
   library:placeOfPublication <http://experiment.worldcat.org/entity/work/data/480750320#Place/schoonhoven> ; # Schoonhoven
   library:placeOfPublication <http://id.loc.gov/vocabulary/countries/ne> ;
   schema:about <http://experiment.worldcat.org/entity/work/data/480750320#Topic/klantenservice> ; # Klantenservice
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   schema:about <http://experiment.worldcat.org/entity/work/data/480750320#Topic/organisaties> ; # organisaties
   schema:about <http://experiment.worldcat.org/entity/work/data/480750320#Topic/organisatie> ; # Organisatie
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   schema:about <http://experiment.worldcat.org/entity/work/data/480750320#Topic/hulpverleningsmethodieken> ; # hulpverleningsmethodieken
   schema:about <http://experiment.worldcat.org/entity/work/data/480750320#Topic/agressief_gedrag> ; # Agressief gedrag
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   schema:bookFormat bgn:PrintBook ;
   schema:contributor <http://viaf.org/viaf/288862860> ; # Herman Roest
   schema:contributor <http://viaf.org/viaf/291486634> ; # Nicoline Fokkema
   schema:contributor <http://viaf.org/viaf/281558807> ; # Rob van Meurs
   schema:copyrightYear "op." ;
   schema:creator <http://viaf.org/viaf/284455380> ; # S. J. Koning
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