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AMA business boot camp : management and leadership fundamentals that will see you successfully through your career

Autor: Edward T Reilly; American Management Association.
Editorial: New York : Amacom, 2012.
Edición/Formato:   Libro-e : Disco de 3,5 pulgadas : Documento : Inglés (eng)Ver todas las ediciones y todos los formatos
Base de datos:WorldCat
Resumen:
The collective wisdom of The American Management Association-right at your fingertips.
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Detalles

Género/Forma: Electronic books
Formato físico adicional: Print version:
AMA business boot camp.
New York : American Management Association, ©2013
(DLC) 2012024967
(OCoLC)794037034
Tipo de material: Documento, Recurso en Internet
Tipo de documento: Recurso en Internet, Archivo de computadora
Todos autores / colaboradores: Edward T Reilly; American Management Association.
ISBN: 9780814431658 0814431658 1283688794 9781283688796
Número OCLC: 828292429
Descripción: 1 online resource.
Contenido: Cover; Contents; Acknowledgments; Preface; A Guide to Using This Book; SECTION I: Essential Management Skills; CHAPTER 1: Basic Management; The Roles of Manager; Creating the Right Environment; The Nature of Decision Making; Characteristics of a Healthy Workplace; Effective Communication: Honing the Key Skill; The Content of Business Communication; Communication Process; Questioning Styles; Elements of Communication; Purposeful Communication-The Skill in Service; Using Communication to Manage Up; Communicating Organizational Goals; Running Effective Meetings; CHAPTER 2: Performance Management. The Process of ManagingTools of Managing; Fundamentals of Motivation; Herzberg's Model; Countering Workplace Dissatisfaction; Uncovering Employees' Motivators; Delegation for Growth and Development; Two-Way Benefits of Delegating; The Process of Delegating; When to Delegate-and When Not To; Coaching to Boost Performance; Occasions for Coaching; The Process of Coaching; The Mechanics of Coaching; CHAPTER 3: Managing Staff Changes; Dealing with Change; Reasons for Hiring; Right Fit; Fluctuating Economy; Variable Skill Levels; Loyalty and Commitment; Outsourcing; Personnel Expectations. The Hiring Process-RecruitingThe Hiring Process-Interviewing; General Competency; Job-Specific Competency; Interview Format; Active Listening; Selection Guidelines; CHAPTER 4: Managing Projects; The Triple Constraints; The Project Team; Project Flow; Differentiating Operations from Projects; Initiating a Project; Planning a Project; Executing a Project; Completing a Project; Case Study 1: Moderate Complexity Project; Case Study 2: High-Risk Project; SECTION I: Action Items; SECTION II: Senior Management Skills; CHAPTER 5: Strategic Thinking; Why Managers Need to Think Strategically. A Strategic Frame of ReferenceElements of the Strategic Frame of Reference; Understanding the Operational Mission; The Anatomy of a Strategic Vision; Understanding Customer Sensitivities; Creating a Strategic Advantage; Making the Vision a Reality; CHAPTER 6: Leadership; Leadership Self-Assessment; Behavior of a Leader; Measures of Success; Leveraging Your Leadership Style; Leadership Image; Building Power and Influence; Assessment #1: Your Power Potential; Assessment #2: Your Power Profile; Assessment #3: Group Leadership Qualities; Influence; Enlightened Office Politics. Motivating Difficult PeopleThe Staller; The Emotional Hothead; The Complainer; The Backstabber; Ms. or Mr. Perfect; SECTION II: Action Items; APPENDIX A: Self-Assessment on Comfort Level with Delegation; APPENDIX B: Coaching Planning Worksheet; APPENDIX C: Project Management Planning Template; GLOSSARY; A; C; D; E; F; G; H; I; M; N; O; P; R; S; T; W; INDEX; A; B; C; D; E; F; G; H; I; J; K; L; M; N; O; P; Q; R; S; T; U; V; W; Y.
Otros títulos: Business boot camp
Responsabilidad: Edward T. Reilly.

Resumen:

AMA has assembled the critical, "must-have" skills for managers and leaders in one handy volume. This book paves the way for readers to motivate, increase morale, and enhance productivity, manage  Leer más

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