skip to content
Amaze every customer every time : 52 tools for delivering the most amazing customer service on the planet Preview this item
ClosePreview this item
Checking...

Amaze every customer every time : 52 tools for delivering the most amazing customer service on the planet

Author: Shep Hyken
Publisher: Austin, Texas : Greenleaf Book Group Press, [2013] ©2013
Edition/Format:   Print book : English : First editionView all editions and formats
Summary:
Renowned customer experience expert Shep Hyken explains how consistently amazing customers through stellar service can elevate your company from good to great. All transformations require a role model, and Shep has found the perfect role model to inspire your team: Ace Hardware. Ace was named as one of the top ten customer service brans in America by Businessweek and ranked highest in its industry for customer  Read more...
Rating:

(not yet rated) 0 with reviews - Be the first.

Subjects
More like this

Find a copy in the library

&AllPage.SpinnerRetrieving; Finding libraries that hold this item...

Details

Document Type: Book
All Authors / Contributors: Shep Hyken
ISBN: 9781626340091 1626340099 9781626340374 1626340374
OCLC Number: 835152478
Notes: Includes index.
Description: 234 pages ; 24 cm
Contents: Part one: Amazement 101 --
Chapter one: Introduction to amazement --
Chapter two: The case for ace --
Chapter three: People with the passion to serve --
Chapter four: Operationalizing helpful --
Chapter five: The seven amazement principles --
Part two: The 52 tools for customer amazement --
Chapter six: Leadership --
Chapter seven: Culture --
Chapter eight: One-on-one --
Chapter nine: The competitive edge --
Chapter ten: Community --
Chapter eleven: Create a demanding customer.
Responsibility: Shep Hyken.
More information:

Abstract:

Renowned customer experience expert Shep Hyken explains how consistently amazing customers through stellar service can elevate your company from good to great. All transformations require a role model, and Shep has found the perfect role model to inspire your team: Ace Hardware. Ace was named as one of the top ten customer service brans in America by Businessweek and ranked highest in its industry for customer satisfaction. Through revealing stories from Ace's over-the-top work with customers, Shep explores the five tactical areas of customer amazement: leadership, culture, one-on-one, competitive edge, and community.--INSIDE FLAP.

Reviews

User-contributed reviews
Retrieving GoodReads reviews...
Retrieving DOGObooks reviews...

Tags

Be the first.
Confirm this request

You may have already requested this item. Please select Ok if you would like to proceed with this request anyway.

Linked Data


Primary Entity

<http://www.worldcat.org/oclc/835152478> # Amaze every customer every time : 52 tools for delivering the most amazing customer service on the planet
    a schema:Book, schema:CreativeWork ;
   library:oclcnum "835152478" ;
   library:placeOfPublication <http://id.loc.gov/vocabulary/countries/txu> ;
   schema:about <http://dewey.info/class/658.812/e23/> ;
   schema:about <http://id.worldcat.org/fast/885545> ; # Customer services
   schema:about <http://id.worldcat.org/fast/879624> ; # Corporate culture
   schema:about <http://id.worldcat.org/fast/1137062> ; # Success in business
   schema:about <http://id.worldcat.org/fast/908969> ; # Employee empowerment
   schema:about <http://id.worldcat.org/fast/876403> ; # Consumer satisfaction
   schema:author <http://viaf.org/viaf/43525710> ; # Shep Hyken
   schema:bookEdition "First edition." ;
   schema:bookFormat bgn:PrintBook ;
   schema:copyrightYear "2013" ;
   schema:datePublished "2013" ;
   schema:description "Renowned customer experience expert Shep Hyken explains how consistently amazing customers through stellar service can elevate your company from good to great. All transformations require a role model, and Shep has found the perfect role model to inspire your team: Ace Hardware. Ace was named as one of the top ten customer service brans in America by Businessweek and ranked highest in its industry for customer satisfaction. Through revealing stories from Ace's over-the-top work with customers, Shep explores the five tactical areas of customer amazement: leadership, culture, one-on-one, competitive edge, and community.--INSIDE FLAP."@en ;
   schema:exampleOfWork <http://worldcat.org/entity/work/id/1218354364> ;
   schema:inLanguage "en" ;
   schema:name "Amaze every customer every time : 52 tools for delivering the most amazing customer service on the planet"@en ;
   schema:productID "835152478" ;
   schema:workExample <http://worldcat.org/isbn/9781626340374> ;
   schema:workExample <http://worldcat.org/isbn/9781626340091> ;
   wdrs:describedby <http://www.worldcat.org/title/-/oclc/835152478> ;
    .


Related Entities

<http://id.worldcat.org/fast/1137062> # Success in business
    a schema:Intangible ;
   schema:name "Success in business"@en ;
    .

<http://id.worldcat.org/fast/876403> # Consumer satisfaction
    a schema:Intangible ;
   schema:name "Consumer satisfaction"@en ;
    .

<http://id.worldcat.org/fast/879624> # Corporate culture
    a schema:Intangible ;
   schema:name "Corporate culture"@en ;
    .

<http://id.worldcat.org/fast/885545> # Customer services
    a schema:Intangible ;
   schema:name "Customer services"@en ;
    .

<http://id.worldcat.org/fast/908969> # Employee empowerment
    a schema:Intangible ;
   schema:name "Employee empowerment"@en ;
    .

<http://viaf.org/viaf/43525710> # Shep Hyken
    a schema:Person ;
   schema:familyName "Hyken" ;
   schema:givenName "Shep" ;
   schema:name "Shep Hyken" ;
    .

<http://worldcat.org/isbn/9781626340091>
    a schema:ProductModel ;
   schema:isbn "1626340099" ;
   schema:isbn "9781626340091" ;
    .

<http://worldcat.org/isbn/9781626340374>
    a schema:ProductModel ;
   schema:isbn "1626340374" ;
   schema:isbn "9781626340374" ;
    .

<http://www.worldcat.org/title/-/oclc/835152478>
    a genont:InformationResource, genont:ContentTypeGenericResource ;
   schema:about <http://www.worldcat.org/oclc/835152478> ; # Amaze every customer every time : 52 tools for delivering the most amazing customer service on the planet
   schema:dateModified "2018-03-10" ;
   void:inDataset <http://purl.oclc.org/dataset/WorldCat> ;
    .


Content-negotiable representations

Close Window

Please sign in to WorldCat 

Don't have an account? You can easily create a free account.