skip to content
Amaze your customers! : creative tips on winning & keeping your customers Preview this item
ClosePreview this item
Checking...

Amaze your customers! : creative tips on winning & keeping your customers

Author: Daniel Zanetti
Publisher: London ; Philadelphia : Kogan Page, ©2006.
Edition/Format:   Print book : EnglishView all editions and formats
Database:WorldCat
Summary:
"This comprehensive and entertaining guide demonstrates the ways in which companies, both large and small, can attract and win new customers using Daniel Zanetti's "Customer Amazement Strategy"." "Based on real-life stories of good and bad customer experiences, this book shows you just how important customer satisfaction is, not only for attracting new customers, but also for building lasting customer relationships  Read more...
Rating:

(not yet rated) 0 with reviews - Be the first.

Subjects
More like this

 

Find a copy in the library

&AllPage.SpinnerRetrieving; Finding libraries that hold this item...

Details

Material Type: Internet resource
Document Type: Book, Internet Resource
All Authors / Contributors: Daniel Zanetti
ISBN: 0749445572 9780749445577
OCLC Number: 62133767
Language Note: Translated from the German.
Notes: Includes index.
Description: vii, pages : illustrations ; 22 cm
Contents: 1. Amaze your customers! --
2. Joe Friedmann's amazing experiences as a customer --
3. You need cheese to catch a mouse --
4. And the winner is ...
Other Titles: Kundenverblüffung.
Responsibility: Daniel Zanetti.
More information:

Abstract:

Competition between businesses is fierce, be they multi-national corporations or rival corner shops. This title explores the ways in which sellers and service providers can reach and win over new  Read more...

Reviews

Editorial reviews

Publisher Synopsis

"Illustrates just how far many firms still have to go in providing folk with an enjoyable customer experience." The Weekly News "Explores the ways in which you can reach and win over new Read more...

 
User-contributed reviews
Retrieving GoodReads reviews...
Retrieving DOGObooks reviews...

Tags

Be the first.

Similar Items

Related Subjects:(3)

User lists with this item (2)

Confirm this request

You may have already requested this item. Please select Ok if you would like to proceed with this request anyway.

Linked Data


Primary Entity

<http://www.worldcat.org/oclc/62133767> # Amaze your customers! : creative tips on winning & keeping your customers
    a schema:CreativeWork, schema:Book ;
   bgn:translationOfWork <http://www.worldcat.org/title/-/oclc/62133767#CreativeWork/unidentifiedOriginalWork> ; # Kundenverblüffung.
   library:oclcnum "62133767" ;
   library:placeOfPublication <http://id.loc.gov/vocabulary/countries/enk> ;
   library:placeOfPublication <http://dbpedia.org/resource/London> ; # London
   library:placeOfPublication <http://experiment.worldcat.org/entity/work/data/43813570#Place/philadelphia> ; # Philadelphia
   schema:about <http://id.worldcat.org/fast/885545> ; # Customer services
   schema:about <http://id.worldcat.org/fast/871464> ; # Competition
   schema:about <http://id.worldcat.org/fast/876403> ; # Consumer satisfaction
   schema:about <http://dewey.info/class/658.8343/e22/> ;
   schema:bookFormat bgn:PrintBook ;
   schema:copyrightYear "2006" ;
   schema:creator <http://experiment.worldcat.org/entity/work/data/43813570#Person/zanetti_daniel> ; # Daniel Zanetti
   schema:datePublished "2006" ;
   schema:exampleOfWork <http://worldcat.org/entity/work/id/43813570> ; # Kundenverblüffung.
   schema:inLanguage "en" ;
   schema:name "Amaze your customers! : creative tips on winning & keeping your customers"@en ;
   schema:productID "62133767" ;
   schema:publication <http://www.worldcat.org/title/-/oclc/62133767#PublicationEvent/london_philadelphia_kogan_page_2006> ;
   schema:publisher <http://experiment.worldcat.org/entity/work/data/43813570#Agent/kogan_page> ; # Kogan Page
   schema:reviews <http://www.worldcat.org/title/-/oclc/62133767#Review/2144610396> ;
   schema:url <http://catdir.loc.gov/catdir/toc/ecip062/2005030518.html> ;
   schema:workExample <http://worldcat.org/isbn/9780749445577> ;
   umbel:isLike <http://bnb.data.bl.uk/id/resource/GBA590205> ;
   wdrs:describedby <http://www.worldcat.org/title/-/oclc/62133767> ;
    .


Related Entities

<http://dbpedia.org/resource/London> # London
    a schema:Place ;
   schema:name "London" ;
    .

<http://experiment.worldcat.org/entity/work/data/43813570#Person/zanetti_daniel> # Daniel Zanetti
    a schema:Person ;
   schema:familyName "Zanetti" ;
   schema:givenName "Daniel" ;
   schema:name "Daniel Zanetti" ;
    .

<http://id.worldcat.org/fast/871464> # Competition
    a schema:Intangible ;
   schema:name "Competition"@en ;
    .

<http://id.worldcat.org/fast/876403> # Consumer satisfaction
    a schema:Intangible ;
   schema:name "Consumer satisfaction"@en ;
    .

<http://id.worldcat.org/fast/885545> # Customer services
    a schema:Intangible ;
   schema:name "Customer services"@en ;
    .

<http://worldcat.org/entity/work/id/43813570> # Kundenverblüffung.
   schema:name "Kundenverblüffung." ;
    .

<http://worldcat.org/isbn/9780749445577>
    a schema:ProductModel ;
   schema:isbn "0749445572" ;
   schema:isbn "9780749445577" ;
    .

<http://www.worldcat.org/title/-/oclc/62133767#CreativeWork/unidentifiedOriginalWork> # Kundenverblüffung.
    a schema:CreativeWork ;
   schema:inLanguage "de" ;
   schema:name "Kundenverblüffung." ;
    .

<http://www.worldcat.org/title/-/oclc/62133767#Review/2144610396>
    a schema:Review ;
   schema:itemReviewed <http://www.worldcat.org/oclc/62133767> ; # Amaze your customers! : creative tips on winning & keeping your customers
   schema:reviewBody ""This comprehensive and entertaining guide demonstrates the ways in which companies, both large and small, can attract and win new customers using Daniel Zanetti's "Customer Amazement Strategy"." "Based on real-life stories of good and bad customer experiences, this book shows you just how important customer satisfaction is, not only for attracting new customers, but also for building lasting customer relationships which will ultimately shape the reputation of your company."--Jacket." ;
    .


Content-negotiable representations

Close Window

Please sign in to WorldCat 

Don't have an account? You can easily create a free account.