přejít na obsah
Anger in the Library: Defusing Angry Patrons at the Reference Desk (and Elsewhere).
ZavřítNáhled dokumentu
Probíhá kontrola...

Anger in the Library: Defusing Angry Patrons at the Reference Desk (and Elsewhere).

Autor Rhea Joyce Rubin
Vydání/formát: Článek Článek : English
Zdroj:Reference Librarian, n31 p39-51 1990
Databáze:ERIC Databáze ERIC je iniciativou U.S. Department of Education
Shrnutí:
Offers suggestions for dealing with angry patrons in the library. Tips on diffusing the person's anger during the encounter are provided as well as short- and long-term suggestions for dealing with the library staffperson's feelings are included. Ways in which library administrators can assist their employees in dealing with angry patrons are also suggested. (29 references) (EAM)
Hodnocení:

(ještě nehodnoceno) 0 zobrazit recenze - Buďte první.

Více podobných

 

&AllPage.SpinnerRetrieving;

Vyhledat exemplář v knihovně

&AllPage.SpinnerRetrieving; Vyhledávání knihoven, které vlastní tento dokument...

Detaily

Typ dokumentu: Article
Všichni autoři/tvůrci: Rhea Joyce Rubin
ISSN:0276-3877
Poznámka o jazyku: English
Jednoznačný identifikátor: 425088241
Poznámky: The Haworth Press, Inc., 10 Alice St., Binghamton, NY 13904-1580.
Ocenění:

Anotace:

Offers suggestions for dealing with angry patrons in the library. Tips on diffusing the person's anger during the encounter are provided as well as short- and long-term suggestions for dealing with the library staffperson's feelings are included. Ways in which library administrators can assist their employees in dealing with angry patrons are also suggested. (29 references) (EAM)

Recenze

Recenze vložené uživatelem
Nahrávání recenzí GoodReads...
Přebírání recenzí DOGO books...

Štítky

Štítky všech uživatelů (2)

Zobrazit nejoblíbenější štítky jako: seznam štítků | tag cloud

Potvrdit tento požadavek

Tento dokument jste si již vyžádali. Prosím vyberte Ok pokud chcete přesto v žádance pokračovat.

Propojená data


Primary Entity

<http://www.worldcat.org/oclc/425088241> # Anger in the Library: Defusing Angry Patrons at the Reference Desk (and Elsewhere).
    a schema:Article, schema:CreativeWork ;
    library:oclcnum "425088241" ;
    rdfs:comment "949 $l Journal Articles" ;
    rdfs:comment "949 $l Guides - Non-Classroom" ;
    schema:about <http://experiment.worldcat.org/entity/work/data/76419992#Topic/library_personnel> ; # Library Personnel
    schema:about <http://experiment.worldcat.org/entity/work/data/76419992#Topic/user_satisfaction_information> ; # User Satisfaction (Information)
    schema:about <http://experiment.worldcat.org/entity/work/data/76419992#Topic/anger> ; # Anger
    schema:about <http://experiment.worldcat.org/entity/work/data/76419992#Topic/users_information> ; # Users (Information)
    schema:creator <http://experiment.worldcat.org/entity/work/data/76419992#Person/rubin_rhea_joyce> ; # Rhea Joyce Rubin
    schema:description "Offers suggestions for dealing with angry patrons in the library. Tips on diffusing the person's anger during the encounter are provided as well as short- and long-term suggestions for dealing with the library staffperson's feelings are included. Ways in which library administrators can assist their employees in dealing with angry patrons are also suggested. (29 references) (EAM)" ;
    schema:exampleOfWork <http://worldcat.org/entity/work/id/76419992> ;
    schema:isPartOf <http://worldcat.org/issn/0276-3877> ;
    schema:name "Anger in the Library: Defusing Angry Patrons at the Reference Desk (and Elsewhere)." ;
    schema:pageStart "39" ;
    schema:pagination "n31 p39-51 1990" ;
    schema:productID "425088241" ;
    wdrs:describedby <http://www.worldcat.org/title/-/oclc/425088241> ;
    .


Related Entities

<http://experiment.worldcat.org/entity/work/data/76419992#Person/rubin_rhea_joyce> # Rhea Joyce Rubin
    a schema:Person ;
    schema:name "Rhea Joyce Rubin" ;
    .

<http://experiment.worldcat.org/entity/work/data/76419992#Topic/library_personnel> # Library Personnel
    a schema:Intangible ;
    schema:name "Library Personnel" ;
    .

<http://experiment.worldcat.org/entity/work/data/76419992#Topic/user_satisfaction_information> # User Satisfaction (Information)
    a schema:Intangible ;
    schema:name "User Satisfaction (Information)" ;
    .

<http://experiment.worldcat.org/entity/work/data/76419992#Topic/users_information> # Users (Information)
    a schema:Intangible ;
    schema:name "Users (Information)" ;
    .

<http://worldcat.org/issn/0276-3877>
    a schema:Periodical ;
    rdfs:label "Reference Librarian" ;
    schema:issn "0276-3877" ;
    .

<http://www.worldcat.org/title/-/oclc/425088241>
    a genont:InformationResource, genont:ContentTypeGenericResource ;
    schema:about <http://www.worldcat.org/oclc/425088241> ; # Anger in the Library: Defusing Angry Patrons at the Reference Desk (and Elsewhere).
    schema:dateModified "2016-06-14" ;
    void:inDataset <http://purl.oclc.org/dataset/ericresearch> ;
    .


Content-negotiable representations

Zavřít okno

Prosím přihlaste se do WorldCat 

Nemáte účet? Můžete si jednoduše vytvořit bezplatný účet.