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Anger in the Library: Defusing Angry Patrons at the Reference Desk (and Elsewhere).
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Anger in the Library: Defusing Angry Patrons at the Reference Desk (and Elsewhere).

Autor: Rhea Joyce Rubin
Edición/Formato: Artículo Artículo : English
Publicación:Reference Librarian, n31 p39-51 1990
Base de datos:ERIC La base de datos ERIC es una iniciativa del Departamento de Educación de los Estados Unidos.
Resumen:
Offers suggestions for dealing with angry patrons in the library. Tips on diffusing the person's anger during the encounter are provided as well as short- and long-term suggestions for dealing with the library staffperson's feelings are included. Ways in which library administrators can assist their employees in dealing with angry patrons are also suggested. (29 references) (EAM)
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Detalles

Tipo de documento: Artículo
Todos autores / colaboradores: Rhea Joyce Rubin
ISSN:0276-3877
Nota del idioma: English
Identificador único: 425088241
Notas: The Haworth Press, Inc., 10 Alice St., Binghamton, NY 13904-1580.
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Resumen:

Offers suggestions for dealing with angry patrons in the library. Tips on diffusing the person's anger during the encounter are provided as well as short- and long-term suggestions for dealing with the library staffperson's feelings are included. Ways in which library administrators can assist their employees in dealing with angry patrons are also suggested. (29 references) (EAM)

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Datos enlazados


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