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Anger in the Library: Defusing Angry Patrons at the Reference Desk (and Elsewhere).
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Anger in the Library: Defusing Angry Patrons at the Reference Desk (and Elsewhere).

저자: Rhea Joyce Rubin
판/형식: 문서 문서 : English
출판:Reference Librarian, n31 p39-51 1990
데이터베이스:ERIC ERIC 데이터베이스는 미국 교육부의 시작입니다.
요약:
Offers suggestions for dealing with angry patrons in the library. Tips on diffusing the person's anger during the encounter are provided as well as short- and long-term suggestions for dealing with the library staffperson's feelings are included. Ways in which library administrators can assist their employees in dealing with angry patrons are also suggested. (29 references) (EAM)
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문서 형식: 아티클
모든 저자 / 참여자: Rhea Joyce Rubin
ISSN:0276-3877
언어 메모: English
고유 식별자: 425088241
메모: The Haworth Press, Inc., 10 Alice St., Binghamton,
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초록:

Offers suggestions for dealing with angry patrons in the library. Tips on diffusing the person's anger during the encounter are provided as well as short- and long-term suggestions for dealing with the library staffperson's feelings are included. Ways in which library administrators can assist their employees in dealing with angry patrons are also suggested. (29 references) (EAM)

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