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Anger in the Library: Defusing Angry Patrons at the Reference Desk (and Elsewhere).
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Anger in the Library: Defusing Angry Patrons at the Reference Desk (and Elsewhere).

著者: Rhea Joyce Rubin
版本/格式: 文章 文章 : English
刊登在:Reference Librarian, n31 p39-51 1990
数据库:ERIC ERIC数据库为美国教育部所创建。
提要:
Offers suggestions for dealing with angry patrons in the library. Tips on diffusing the person's anger during the encounter are provided as well as short- and long-term suggestions for dealing with the library staffperson's feelings are included. Ways in which library administrators can assist their employees in dealing with angry patrons are also suggested. (29 references) (EAM)
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文件类型: 文章
所有的著者/提供者: Rhea Joyce Rubin
ISSN:0276-3877
语言注释: English
专有的标识符 425088241
注意: The Haworth Press, Inc., 10 Alice St., Binghamton,
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Offers suggestions for dealing with angry patrons in the library. Tips on diffusing the person's anger during the encounter are provided as well as short- and long-term suggestions for dealing with the library staffperson's feelings are included. Ways in which library administrators can assist their employees in dealing with angry patrons are also suggested. (29 references) (EAM)

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