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Anger in the Library: Defusing Angry Patrons at the Reference Desk (and Elsewhere).
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Anger in the Library: Defusing Angry Patrons at the Reference Desk (and Elsewhere).

作者: Rhea Joyce Rubin
版本/格式: 文章 文章 : English
刊登於:Reference Librarian, n31 p39-51 1990
資料庫:ERIC ERIC資料庫為美國教育部所創建。
提要:
Offers suggestions for dealing with angry patrons in the library. Tips on diffusing the person's anger during the encounter are provided as well as short- and long-term suggestions for dealing with the library staffperson's feelings are included. Ways in which library administrators can assist their employees in dealing with angry patrons are also suggested. (29 references) (EAM)
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文件類型: 文章
所有的作者/貢獻者: Rhea Joyce Rubin
ISSN:0276-3877
語言註釋: English
專有的識別號: 425088241
注意: The Haworth Press, Inc., 10 Alice St., Binghamton,
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摘要:

Offers suggestions for dealing with angry patrons in the library. Tips on diffusing the person's anger during the encounter are provided as well as short- and long-term suggestions for dealing with the library staffperson's feelings are included. Ways in which library administrators can assist their employees in dealing with angry patrons are also suggested. (29 references) (EAM)

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