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Applied communication for health professionals

Author: E Phillips Polack; Virginia P Richmond; James C McCroskey
Publisher: Dubuque, Iowa : Kendall/Hunt Publishing Co., ©2008.
Edition/Format:   Print book : English
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Document Type: Book
All Authors / Contributors: E Phillips Polack; Virginia P Richmond; James C McCroskey
ISBN: 9780757551338 0757551335
OCLC Number: 244066336
Description: xxii, 306 pages : illustrations ; 24 cm
Contents: Section 1. Basic elements of the communication process. What is it all about? : an opinion --
The process and components of human communication --
The goals, reasons, and hurdles of communication : thinking about communication --
Section 2. Orientations toward communication. The history of communication : trait behaviors and personality variables --
Section 3. Psychology of communication. Perceptions : attitudes, beliefs, values, intelligence, and emotional intelligence (EI) --
Section 4. Messages in communication. Health literacy from epidemiology to intervention --
Messages and meanings : verbal, nonverbal, and computer --
Section 5. Interpersonal communication as it pertains to the patient relationship. Developing interpersonal relationships : the story! --
Power and interpersonal influence --
Implications of the verbally aggressive patient : creating a constructive environment in destructive situations --
Intercultural communication --
Gender and communication --
Listening and empathy toward our patients : a multichannel process --
The benefits and drawbacks of using humor in healthcare settings --
Neuroscience in human communication : verbal and nonverbal --
Section 6. Saying I'm sorry. Communication and the relationship to patient safety : physician apology --
Communication and the end of life.
Responsibility: E. Phillips Polack, Virginia P. Richmond, James C. McCroskey.

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