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Applying knowledge management : techniques for building corporate memories

Author: Ian Watson
Publisher: Amsterdam ; Boston : Morgan Kaufmann, ©2003.
Edition/Format:   Print book : EnglishView all editions and formats
Summary:
The wholesale capture and distribution of knowledge over the last thirty years has created an unprecedented need for organizations to manage their knowledge assets. Knowledge Management (KM) addresses this need by helping an organization to leverage its information resources and knowledge assets by "remembering" and applying its experience. KM involves the acquisition, storage, retrieval, application, generation,  Read more...
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Genre/Form: Case studies
History
Material Type: Internet resource
Document Type: Book, Internet Resource
All Authors / Contributors: Ian Watson
ISBN: 1558607609 9781558607606
OCLC Number: 50714455
Description: xviii, 252 pages : illustrations ; 23 cm
Contents: pt. I. Corporate Memory --
Ch. 1. Knowledge Management and Organizational Memory --
Ch. 2. Understanding Case-Based Reasoning --
pt. II. Case Studies --
Ch. 3. Managing Product Quality: Total Recall at National Semiconductor --
Ch. 4. Developing Expertise: Color Matching at General Electric Plastics --
Ch. 5. Improving Process Design: Knowledge Sharing in Aluminum Foundries --
Ch. 6. Benchmarking Best Practice: Internal Financial Control at Deloitte Touche --
Ch. 7. Information Retrieval: Intelligent Online Product Selection for Analog Devices --
Ch. 8. Distributed Sales Support: Web-Based Engineering at Western Air --
Ch. 9. Personalizing Information Services: Intelligent Digital TV at Changing Worlds --
pt. III. Conclusion --
Ch. 10. Lessons Learned.
Responsibility: Ian Watson.
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Abstract:

Organizations are applying knowledge Management (KM) throughout their systems, from information management to marketing to human resources. This book examines why case-based reasoning (CBR) is so  Read more...

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"Applying Knowledge Management: Techniques for Building Corporate Memories is very readable and follows a logical order, sticking to the facts without burdening the reader with a lot of irrelevant Read more...

 
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