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Applying total quality management to the law office : an investment in the future of your law practice

Author: Richard C Reed
Publisher: Newtown Square, Pa. : Altman Weil Pensa Publications, ©1993.
Edition/Format:   Print book : EnglishView all editions and formats
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Document Type: Book
All Authors / Contributors: Richard C Reed
OCLC Number: 28161283
Description: xii, 170 pages ; 28 cm
Contents: The need for quality management: a context for change --
The history and fundamentals of total quality management --
Defining quality in the legal services environment --
Applying the principles of TQM in a legal organization --
The Altman Weil Pensa TQM program --
The role of information systems in TQS --
Benchmarking and measuring --
Improved client retention and marketing: logical by-products of TQS --
Quality of life --
and amazing by-product of TQS --
Challanges to implementing a total quality program --
Who is Malcolm Baldridge and what is he doing in our law department? --
Corporate counsel perspectives/testimonials --
How to get started.
Responsibility: Richard C. Reed, Esq. editor.

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