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The art and science of communication : tools for effective communication in the workplace

Author: P S Perkins
Publisher: Hoboken, N.J. : John Wiley & Sons, ©2008.
Edition/Format:   eBook : Document : EnglishView all editions and formats
Summary:
"The Art and Science of Communication introduces you to a new way of understanding and using communication in the workplace to achieve better results and greater professional success." "Communication specialist P.S. Perkins uses her exclusive Communication Staircase Model to bring together the seven arenas of communication that everyone engages in on a daily basis - intrapersonal, nonverbal, interpersonal, group,  Read more...
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Genre/Form: Electronic books
Additional Physical Format: Print version:
Perkins, P.S. (Pamela S.), 1959-
Art and science of communication.
Hoboken, N.J. : John Wiley & Sons, ©2008
(DLC) 2008001378
(OCoLC)182733872
Material Type: Document, Internet resource
Document Type: Internet Resource, Computer File
All Authors / Contributors: P S Perkins
ISBN: 9780470247594 0470247592 9781118039496 1118039491
OCLC Number: 402405617
Notes: Title from resource description page (viewed May 28, 2009).
Includes index.
Reproduction Notes: Electronic reproduction. [S.l.] : HathiTrust Digital Library, 2011. MiAaHDL
Description: 1 online resource (xxiii, 198 pages) : illustrations
Details: Master and use copy. Digital master created according to Benchmark for Faithful Digital Reproductions of Monographs and Serials, Version 1. Digital Library Federation, December 2002.
Contents: Step one: Intrapersonal communication --
Self-sabotage or self-fulfillment? --
Discipline of the mind --
Dive into your life! --
Where did that thought come from? --
Creating our self-image at work --
Growing up "different" --
Writing a new script --
Taking ownership --
Jill's day --
Waking up to your day! --
Conquering the first step --
First things first! --
Step two: Nonverbal communication --
The functions of nonverbal communication --
Your professional appearance --
Your professional voice --
Actions do speak louder than words! --
It's about time! --
Keep your distance! --
Sometimes when we touch --
Do you smell something? --
Step three: Interpersonal communication --
Five keys to positive, healthy work relationships --
Interpersonal conflict --
Supportive versus defensive communication --
Step four: Small-group/organizational communication --
To group or not to group ... that is the question --
Jill's day --
I versus we: the cultural paradox --
Co-opetition model of advancement --
Making room for the group reality --
Leadership communication --
Constructive conflict --
The communication climate --
Small-group membership and facilitation --
Step five: Public communication --
The common denominator --
Moving beyond the fear! --
Communication apprehension --
Confidence and composure --
Your language --
Don't make excuses --
Your public presentational style --
You and your audience --
The art of impromptu/conversational speaking --
Step six: Mass communication --
Influencing the masses --
Persuasion is about perspective --
Are you a walking billboard? --
Persuasion and the world of work --
Jill's day --
Using persuasion as a tool of influence --
As simple as one, two, three --
Persuasive messages and you --
Step seven: Intercultural communication --
We can all get along! --
What makes us unique --
We are all prejudiced! --
Understanding perception --
Culture and values that impact the workplace --
Nonverbal communication is culturally bound --
Global community --
Diversity and the workplace --
The "other" in the workplace --
Jill's day --
Inclusion in the workplace --
Becoming a cross-cultural bridge through cultural competency --
Epilogue: New beginnings.
Responsibility: P.S. Perkins.
More information:

Abstract:

The Art & Science of Communication teaches readers how to increase their communication effectiveness. Perkins uses applicable techniques, analogies and models that creatively and clearly explain  Read more...

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"...an invaluable guide for anyone who knows effective communication will make them a more passionate and successful professional." Publicnet.co.uk Tuesday 8 July 2008

 
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