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The art of connecting : how to overcome differences, build rapport, and communicate effectively with anyone

Author: Claire Raines; Lara Ewing
Publisher: New York : American Management Association, [2006] 2006
Edition/Format:   eBook : Document : EnglishView all editions and formats
Summary:

Explains how the skillful connectors are able to shift perspectives to see a situation from three points of view: "me," "you," and "them." This book reveals core principles and presents  Read more...

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Material Type: Document, Internet resource
Document Type: Internet Resource, Computer File
All Authors / Contributors: Claire Raines; Lara Ewing
ISBN: 9780814408728 0814408729 9780814431863 0814431860 9780814429631 0814429637
OCLC Number: 900919653
Description: 1 online resource (242 pages)
Contents: "Acknowledgments Introduction Chapter 1. Masters of Connection Terry Gross Richard and Michele Steckel Hector Orci The Titanium Rule The Core Principles Chapter 1 at a Glance Chapter 2. The Core Principles There's Always a Bridge Curiosity Is Key What You Assume Is What You Get Each Individual Is a Culture No Strings Attached Chapter 2 at a Glance Chapter 3: Pathways to Connection Clarify Your Intention Notice Your Own Reactions Search for Similarities Use Cues Experiment and Adjust Putting It All Together: Lindsay Speaks to the NRA Chapter 3 at a Glance Chapter 4: Points of View Me: First-Person Perspective You: Second-Person Perspective Them: Third-Person Perspective Putting It All Together: A Profile of Nikki Moss Chapter 4 at a Glance Chapter 5: Working with Differences in Groups Opening Your Presentation Reading Cues in Groups Helping Diverse Groups Connect Bridging Disagreement in a Group Putting It All Together: A Conversation with Jonathan Fox Chapter 5 at a Glance Chapter 6: Twenty Questions Chapter 7: Crossing the Bridge: Three Case Studies Lynn and the Line Managers Joe and the New Kid Michele and the Data Wonks Chapter 8: Learning Activities Activity 1. Spectrum of Perspectives Activity 2. Primary and Secondary Aspects of Diversity Activity 3. Points of View Activity 4. Case Study: Converging Networks Activity 5. Clarify Your Intention Activity 6. The Titanium Rule Activity 7. Preclass Interview Assessment Related Reading Index About the Authors"

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..".a quick-read treasure-trove of useful skills and practical advice....organized into digestible chunks of charts and lists.. the ideas come alive." -Gulfshore Business Magazine ..".an excellent Read more...

 
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