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The AskA starter kit : how to build and maintain digital reference services

Author: R David Lankes; Abby S Kasowitz; ERIC Clearinghouse on Information & Technology.
Publisher: Syracuse, N.Y. : ERIC Clearinghouse on Information & Technology, Syracuse University, [1998]
Edition/Format:   Book : EnglishView all editions and formats
Database:WorldCat
Summary:
A set of six self-instructional modules intended to prepare organizations and individuals to create an Internet-based human-mediated information service. Helpful hints for new services include real-life experiences from existing digital reference services like AskERIC, NASA's Ask the Space Scientist, KidsConnect etc.
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Additional Physical Format: Online version:
Lankes, R. David.
AskA starter kit.
Syracuse, N.Y. : ERIC Clearinghouse on Information & Technology, Syracuse University, [1998]
(OCoLC)607129514
Online version:
Lankes, R. David.
AskA starter kit.
Syracuse, N.Y. : ERIC Clearinghouse on Information & Technology, Syracuse University, [1998]
(OCoLC)607817720
Document Type: Book
All Authors / Contributors: R David Lankes; Abby S Kasowitz; ERIC Clearinghouse on Information & Technology.
ISBN: 0937597473 9780937597477
OCLC Number: 40749417
Notes: "November 1998."
Description: xii, 232 p., [3] leaves ; 28 cm.
Contents: Module 1. Informing: Gathering information on the current digital reference arena --
module 2. Planning: Creating a plan for building and maintaining an AskA service --
module 3. Training: Training AskA service staff --
module 4. Prototyping: Creating and testing AskA services in a controlled environment --
module 5. Contributing: Operating and maintaining the AskA service --
module 6. Evaluating: Measuring effectiveness and efficiency of AskA services --
Conclusion --
About the virtual reference desk --
Glossary --
AskA service directory --
appendix: AskA service blueprints.
Other Titles: How to build and maintain digital reference services
Responsibility: by R. David Lankes, Abby S. Kasowitz.

Abstract:

This starter kit shows how to create an Internet-based question and answer information service for the K-12 community. It should guide the school or school system through the preliminary research of  Read more...

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