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Assertiveness : how to be strong in every situation

Author: Conrad Potts; Suzanne Potts
Publisher: Chichester, West Sussex [U.K.] : Capstone, 2013.
Series: RGS-IBG book series.
Edition/Format:   eBook : Document : EnglishView all editions and formats
Summary:
BHow to overcome challenges with confidence/b No matter how successful we are, we all face stressful and hard-to-handle challenges in daily life, and ' if we want to be as happy and healthy as we can ' we must learn to assert ourselves, make our voices heard and approach life with confidence and self-assurance./ This book is a roadmap to help you navigate your way through those challenging opportunities, hurdles and  Read more...
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Genre/Form: Electronic books
Additional Physical Format: Print version:
Potts, Conrad.
Assertiveness.
Chichester, West Sussex [U.K.] : Capstone, 2013
(DLC) 2013007060
Material Type: Document, Internet resource
Document Type: Internet Resource, Computer File
All Authors / Contributors: Conrad Potts; Suzanne Potts
ISBN: 9781118295816 1118295811 9780857083678 0857083678 9780857083661 085708366X 9780857083654 0857083651 0857083686 9780857083685
OCLC Number: 841168666
Description: 1 online resource (vii, 232 pages) : illustrations.
Contents: 1. What is assertion? --
2. Win-win --
3. It's all in the mind --
4. Assertive communication --
5. Getting the respect you deserve at work --
6. Getting the best out of people at work --
7. Handling difficult behaviour and coping with conflict --
8. Being assertive in meetings and presentations --
9. Families --
who'd have 'em? --
10. Friends, neighbours and social occasions --
11. Getting the service you deserve.
Series Title: RGS-IBG book series.
Responsibility: Conrad & Suzanne Potts.

Abstract:

How to overcome challenges with confidence No matter how successful we are, we all face stressful and hard-to-handle challenges in daily life, and if we want to be as happy and healthy as we  Read more...

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This is a terrific read for both specialists and nonspecialists. Summing Up: Highly recommended. Upper-division undergraduates through professionals/practitioners. (Choice, 1 February 2014)

 
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