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Attention all passengers : the airlines' dangerous descent -- and how to reclaim our skies

Auteur : William J McGee
Éditeur : New York, NY : HarperCollins, ©2012.
Édition/format :   Livre : Anglais : 1st edVoir toutes les éditions et les formats
Base de données :WorldCat
Résumé :
Journalist and consumer advocate William J. McGee offers an exposé on the "friendly skies." From outsourced call centers in India to the Alabama location where all lost baggage ends up, McGee traveled around the globe immersing himself deep into the world of commercial airlines. He interviewed countless industry insiders--pilots, TSA security screeners, FAA inspectors, legislators, the CEOs of the major carriers,  Lire la suite...
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Détails

Format : Livre
Tous les auteurs / collaborateurs : William J McGee
ISBN : 9780062088376 0062088378
Numéro OCLC : 801996264
Description : xii, 354 pages ; 24 cm
Contenu : Sit down and shut up or we'll turn this plane around : why airline service has collapsed and air rage is soaring --
What happened to the airlines? --
Collusion and confusion : how airlines don't play by the rules, and how passengers pay --
So you think you've found the lowest fare --
A mad race to the bottom : how airlines mistreat employees, outsource, and ignore passengers --
When your airline isn't your airline : regional carriers provide lower levels of service and safety --
Outrageous outsourcing : the single greatest threat to airline safety --
Unsafe at any altitude? : facing unprecedented dangers --
Threats to survival : why many air crashes need not be fatal --
Lights, camera, strip search : the tragicomedy of airline security --
Cloudy skies : aviation's carbon footprint --
Ink-stained wreckage : how airlines manipulate the media.
Responsabilité : William J. McGee.

Résumé :

Suitable for pilots, mechanics, and the CEOs of major carriers, this title reveals how airline executives are cutting costs in a mad race to the bottom - delegating flights to second-tier regional  Lire la suite...

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Synopsis de l’éditeur

"This eye-opening book should be required reading for anyone who flies, as well as airline employees and government officials."--Chicago Tribune

 
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Données liées


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