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Attracting, educating, and serving remote users through the Web : a how-to-do-it manual for librarians

Author: Donnelyn Curtis
Publisher: New York : Neal-Schuman Publishers, ©2002.
Series: How-to-do-it manuals for libraries, no. 114.
Edition/Format:   Print book : EnglishView all editions and formats
Summary:
Ten professional librarians working at the University of Nevada-Reno offer guidance for developing and managing innovative Web services for users. They walk readers through each step of attracting and educating users, show how to identify users' needs and measure the use of library remote resources, explain how to make the library's suite of electronic resources user friendly, and give advice on building support for  Read more...
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Additional Physical Format: Online version:
Attracting, educating, and serving remote users through the Web.
New York : Neal-Schuman Publishers, ©2002
(OCoLC)605552410
Document Type: Book
All Authors / Contributors: Donnelyn Curtis
ISBN: 1555704360 9781555704360
OCLC Number: 49723638
Description: xvii, 269 pages : illustrations ; 28 cm.
Contents: Reaching out : the library's new role / Rick Anderson --
Getting to know remote users / Donnelyn Curtis --
Presenting the virtual library / Donnelyn Curtis and Araby Y. Greene --
Providing electronic reference services / Araby Y. Greene --
Maximizing current awareness and document delivery services / Margaret J. Ressel and Millie L. Syring --
Providing library instruction to remote users / Amy W. Shannon and Terry A. Henner --
Integrating library resources into online instruction / Amy W. Shannon --
Supporting the remote user of licensed resources / Carol A. Parkhurst --
Fundraising and public relations in an electronic environment / Betty J. Glass and Vicki L. Toy Smith.
Series Title: How-to-do-it manuals for libraries, no. 114.
Responsibility: edited by Donnelyn Curtis.
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Abstract:

A guide to serving library-users through the Web. Part One discusses how to identify and understand remote users' needs; Part Two explores essential services and how to implement them; and Part Three  Read more...

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"Written in a practical and easy-to-follow style."

 
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