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Award-winning customer service : 101 ways to guarantee great performance

Author: Renee Evenson
Publisher: New York : American Management Association, ©2007.
Edition/Format:   Print book : EnglishView all editions and formats
Summary:
"When it comes to customer service, 'good' just isn't good enough. If your company is going to thrive, you need to deliver services that's truly outstanding. Packed to the brim with quick tips and strategies for improving - and then maintaining - the quality of the experience you provide, 'Award-winning customer service' gives you smart, practical solutions you can implement immediately on important topics such as:  Read more...
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Material Type: Internet resource
Document Type: Book, Internet Resource
All Authors / Contributors: Renee Evenson
ISBN: 9780814474549 0814474543
OCLC Number: 271026118
Notes: Includes index.
Description: xvii, 232 pages ; 24 cm
Contents: 1. Customers : delight your audience --
2. Performance : your role of a lifetime --
3. Planning : a good script begins with thoughtful consideration --
4. Communication : choose the right lines in the script --
5. Leadership : great performances need great direction --
6. Preparation : things are going to change --
7. Training : learn your lines --
8. Teamwork : the actors make the cast --
9. Motivation : monitoring the process --
10. Feedback : rave reviews and poor reviews --
11. Meetings : on-the-spot rehearsals --
12. Conflict : every production has turmoil --
13. Commitment : take it from the top --
14. Quick tips : cue cards.
Responsibility: Renee Evenson.
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Abstract:

Shows how to stand out from the crowd and deliver excellent service to customers. This book offers tips and strategies for improving and then maintaining any company's level of customer service. It  Read more...

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.,."the book is more than just an anthology of conventional tips about listening, winwin solutions and attitude adjustments; it is a strategy for getting your team to perform. The book's Read more...

 
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