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Bahnbrechender Service : Standards für den Wettbewerb von morgen

Author: James L Heskett; William Earl Sasser; Christopher W L Hart
Publisher: Frankfurt/Main ; New York : Campus-Verl., 1991.
Edition/Format:   Book : German : Dt. Fassung aktualisiert und leicht gekürzt
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Document Type: Book
All Authors / Contributors: James L Heskett; William Earl Sasser; Christopher W L Hart
ISBN: 359334503X 9783593345031
OCLC Number: 75216784
Description: 356 S. : graph. Darst. ; 24 cm.
Other Titles: Service breakthroughs.
Responsibility: James L. Heskett ; W. Earl Sasser, Jr. ; Christopher W.L. Hart. Aus dem Engl. von Karin Hansen-Vinçon.
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