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The Baldridge criteria for public organizations : self-assessment work book : 37 probing questions and contrasting pairs of examples : what separates the successful from the average?

Author: Kari Tuominen; Juha Vaso
Publisher: [Turku, Finland] : Benchmarking Ltd., 2013.
Series: Excellence Frameworks - Baldrige.
Edition/Format:   eBook : Document : EnglishView all editions and formats
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Genre/Form: Electronic books
Problems and exercises
Problems, exercises, etc
Additional Physical Format: Print version:
Tuominen, Kari.
Baldrige Criteria for Public Organisations - 2013-14.
Turku : Benchmarking, ©2012
Material Type: Document, Internet resource
Document Type: Internet Resource, Computer File
All Authors / Contributors: Kari Tuominen; Juha Vaso
ISBN: 9789522287403 9522287407
OCLC Number: 861525938
Notes: "Baldrige 2013-2014."
Description: 1 online resource (134 pages) : illustrations (some color).
Contents: ""The Baldrige Criteriafor Public Organizations""; ""Reading and assessment instructions""; ""Contents""; ""Introduction""; ""Purpose of the book""; ""What does self-assessment mean for an organization?""; ""What can you gain?""; ""The Malcolm Baldrige Performance Excellence Framework""; ""Enablers Criteria""; ""Results Criteria""; ""Assessment Categories and Items""; ""Assessment instructions""; ""1. Leadership""; ""2. Strategic Planning""; ""3. Citizen/Customer Focus""; ""4. Measurement, Analysis, andKnowledge Management""; ""5. Workforce Focus""; ""6. Operations Focus""; ""7. Results"" ""Baldrige Scoring Summary Sheet""""You can use the book in lots of different ways""; ""About the Authors""; ""Development training""; ""ChangeManager Pro Products""
Series Title: Excellence Frameworks - Baldrige.
Responsibility: Kari Tuominen, Juha Vaso.

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