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Baldrige award winning quality : how to interpret the Baldridge criteria for performance excellence

Author: Mark Graham Brown
Publisher: Boca Raton : CRC Press, ©2008.
Edition/Format:   eBook : Document : English : 17th edView all editions and formats
Summary:
Enables companies to master the exhaustive criteria of the nation's leading business performance award. This book reveals what examiners look for in each area and provides suggestions to achieve results.
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Genre/Form: Electronic books
Additional Physical Format: Print version:
Brown, Mark Graham.
Baldrige award winning quality.
Boca Raton : CRC Press, ©2008
(OCoLC)231627642
Material Type: Document, Internet resource
Document Type: Internet Resource, Computer File
All Authors / Contributors: Mark Graham Brown
ISBN: 9781420089806 1420089803
OCLC Number: 231679762
Notes: "Covers the 2008 award."
"A Productivity Press book."
Description: 1 online resource (xix, 362 pages) : illustrations
Contents: Front cover; CONTENTS; INTRODUCTION; Chapter 1. Understanding the Malcolm Baldridge National Quality Award; Chapter 2. Preparing an Application for the Baldridge Award; Chapter 3. Key Themes and Relationships Among the Criteria; Chapter 4. Understanding the Baldridge Award Scoring Scale; Chapter 5. Interpreting the Criteria for the Organizational Profile; Chapter 6. Interpreting the Criteria for Leadership (1); Chapter 7. Interpreting the Criteria for Strategic Planning (2); Chapter 8. Interpreting the Criteria for Customer and Market Focus (3).
Responsibility: Mark Graham Brown.

Abstract:

Enables companies to master the exhaustive criteria of the nation's leading business performance award. This book reveals what examiners look for in each area and provides suggestions to achieve  Read more...

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