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Baldrige award winning quality : how to interpret the Baldrige criteria for performance excellence

Author: Mark Graham Brown
Publisher: Boca Raton : CRC Press, ©2008.
Edition/Format:   Print book : English : 17th edView all editions and formats
Database:WorldCat
Summary:

Enables companies to master the exhaustive criteria of the nation's leading business performance award. This book reveals what examiners look for in each area and provides suggestions to achieve  Read more...

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Document Type: Book
All Authors / Contributors: Mark Graham Brown
ISBN: 9781420080148 1420080148
OCLC Number: 231627642
Notes: Covers the 2008 award criteria.
Description: xix, 362 pages : illustrations ; 28 cm
Contents: Understanding the Malcolm Baldrige National Quality Award. Preparing an Application for the Baldrige Award. Key Themes and Relationships Among the Criteria. Understanding the Baldrige Award Scoring Scale. Interpreting the Criteria for The Organizational Profile. Interpreting the Criteria for Leadership (1).Interpreting the Criteria for Strategic Planning (2). Interpreting the Criteria for Customer and Market Focus (3). Interpreting the Criteria for Measurement, Analysis, and Knowledge Management (4). Interpreting the Criteria for Workforce Focus (5). Interpreting the Criteria for Process Management. Interpreting the Criteria for Results. Preparing for a Site Visit. Using a Baldrige Assessment as a Strategic Planning Tool.
Responsibility: Mark Graham Brown.
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