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The Basics of Process Mapping, 2nd Edition.

Author: Robert Damelio
Publisher: Portland : CRC Press, 2016.
Edition/Format:   eBook : Document : English : 2nd edView all editions and formats
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Genre/Form: Electronic books
Additional Physical Format: Print version:
Damelio, Robert.
Basics of Process Mapping, 2nd Edition.
Portland : CRC Press, ©2016
Material Type: Document, Internet resource
Document Type: Internet Resource, Computer File
All Authors / Contributors: Robert Damelio
ISBN: 9781439891278 1439891273
OCLC Number: 967107776
Description: 1 online resource (180 pages)
Contents: OverviewWhy I Wrote the Basics of Process MappingKey Features of Each MapThree Views of the Same WorkIntroduction to Phil's Quick LubeOverview of an Oil Change-Work SequenceThinking about WorkWhat Is Work?Work: A Working DefinitionWhy this MattersWork: Boundaries, Components, Features, and PropertiesWork Is a System; It Consists of Several ComponentsWork: Viewed as a ProcessWork: Viewed as a WorkflowWork: Viewed as a Value Stream(Process) Maps are Models of WorkSome Assumptions Regarding WorkWhy Map a Process?Chapter OverviewWhy Map a Process?Reasons to Map a Process (Part 1)Reasons to Map a Process (Part 2)How Do the Two Lists of Reasons Compare?What Is a Model?Why Create a Model of Work? (Process) Maps as Models of Work "The Map Is Not the Territory" (It Is a Model of the Territory) New Types of Maps May Come and Go, but the Work TheyRepresent Will Remain Relationship MapsHow to Create a Relationship MapRelationship Map InterviewInterpreting Relationship MapsInterpreting the Relationship Map View of Phil's Quick LubeCross-Functional Process Maps or Swimlane DiagramsHow to Create a Cross-Functional Process MapCross-Functional Process Map InterviewInterpreting Cross-Functional Process MapsInterpreting the Cross-Functional Process Map of Phil's Quick LubeFlowchartHow to Create a FlowchartFlowchartInterpreting the Flowchart for Activity 2Seven Principles to Improve FlowBackground of the EngagementSeven Principles for Improving FlowPrinciple 1: Improve Flow from the Outside InPrinciple 2: Measure What Matters to the CustomerPrinciple 3: Make the End-to-End Flow VisiblePrinciple 4: Identify and Remove Barriers to FlowPrinciple 5: Connect and Align Value-CreatingPrinciple 6: Organize around the End-to-End FlowPrinciple 7: Manage the Flow VisuallyAppendix: Methods to Gain Content

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