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The basics of process mapping

Author: Robert Damelio
Publisher: Portland, OR : Productivity, Inc., ©1996.
Edition/Format:   Print book : EnglishView all editions and formats
Database:WorldCat
Summary:
Practical and easy to read, this book contains a case study of both levels of process mapping and guidelines for when to use each type. It details the importance of process mapping in examining a work flow and customer-supplier relationships as the foundation for appropriate improvements. Robert Damelio provides step-by-step instructions for creating and interpreting a relationship process map and a cross-functional  Read more...
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Document Type: Book
All Authors / Contributors: Robert Damelio
ISBN: 0527763160 9780527763169
OCLC Number: 51544682
Description: xi, 65 pages : illustrations ; 18 cm
Contents: Why map a process? --
Flowcharting --
Process mapping --
Relationship maps --
Cross-functional process maps --
Analyzing a process.
Other Titles: Process mapping
Responsibility: Robert Damelio.

Abstract:

Practical and easy to read, this book contains a case study of both levels of process mapping and guidelines for when to use each type. It details the importance of process mapping in examining a work flow and customer-supplier relationships as the foundation for appropriate improvements. Robert Damelio provides step-by-step instructions for creating and interpreting a relationship process map and a cross-functional process map, and reviews the commonly used flow chart. Highlighting the relationship of process mapping to flowcharting, he delineates the differences between a cross-functional process map, a relationship map, and a flow chart, providing detailed examples of why and how each is used in specific situations--Publisher's description.

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