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Bayesian forecasting of an inhomogeneous Poisson process with applications to call center data

Author: Jonathan Weinberg; Lawrence D Brown; Jonathan R Stroud; Singapore Management University. Office of Research.; Wharton-Singapore Management University Research Center.
Publisher: Singapore : Office of Research, Singapore Management University, 2006.
Series: Working paper series (Singapore Management University. Office of Research), no. 2006/4-2.
Edition/Format:   Book : English
Database:WorldCat
Summary:
This article proposes a multiplicative model for modeling and forecasting within-day arrival rates to a US commercial bank's call center. Markov chain Monte Carlo sampling methods are used to estimate both latent states and model parameters.
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Document Type: Book
All Authors / Contributors: Jonathan Weinberg; Lawrence D Brown; Jonathan R Stroud; Singapore Management University. Office of Research.; Wharton-Singapore Management University Research Center.
OCLC Number: 180971240
Description: 28 p. : ill. ; 30 cm.
Series Title: Working paper series (Singapore Management University. Office of Research), no. 2006/4-2.
Responsibility: Jonathan Weinberg, Lawrence D. Brown and Jonathan R. Stroud.

Abstract:

This article proposes a multiplicative model for modeling and forecasting within-day arrival rates to a US commercial bank's call center. Markov chain Monte Carlo sampling methods are used to estimate both latent states and model parameters.

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