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Beat the cuts : how to improve public services and easily cut costs

Author: Rob Worth
Publisher: St. Albans : Ecademy Press, 2011.
Edition/Format:   eBook : Document : English : 2012 editionView all editions and formats
Summary:
How to improve public services and easily cut costs. While the public sector is faced with axing services to save billions and deliver 25% - 40% budget cuts, there are organisations that are not only saving services but improving them and massively cutting costs as a result. Public sector leaders are currently weighing up heart-wrenching decisions to slash public services. This book shows that these dilemmas can be  Read more...
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Genre/Form: Electronic books
Material Type: Document, Internet resource
Document Type: Internet Resource, Computer File
All Authors / Contributors: Rob Worth
ISBN: 9781907722905 1907722904
OCLC Number: 829151847
Description: 1 online resource : illustrations
Contents: Introduction Fundamental Ideas1 Improving service cuts cost 2 Customer provides the reason 3 Appreciation for a system 4 Understanding variation 5 Flow and pull6 Problem solving with HELP People7 Good culture comes from good work 8 People want to do a good job 9 Real motivation comes from within 10 The waste of staff potential 11 Job roles must change Systems in Practice12 Management traps 13 Flow versus scale 14 Not all work is valid 15 Measures drive behaviour 16 Behavioural pressures 17 Transactional services Complex Human Services18 Beyond transactions 19 Inside in 20 Follow the customerTake Action21 Create your own models 22 Subtle interventions 23 Start today Afterword Find out more Bibliography About the author Acknowledgements
Responsibility: Rob Worth.
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Abstract:

While the public sector is faced with axing services to save billions and deliver 25% - 40% budget cuts, there are organisations that are not only saving services but improving them and massively  Read more...

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The thinking in `Beat The Cuts' is an innovative way of designing work and Rob conveys new ideas such that they become easily applicable to produce tangible results. -- Prof Neil Turner University of Read more...

 
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