skip to content
The benchmarking book Preview this item
ClosePreview this item

The benchmarking book

Author: Michael Spendolini
Publisher: New York : Amacom, ©1992.
Edition/Format:   Print book : EnglishView all editions and formats
Database:WorldCat
Summary:
"Benchmarking has been discussed, admired, and launched by many people in many organizations. But when it comes down to actually carrying out the process, benchmarking can quickly turn from a great idea to a great burden. The truth is, this revolutionary process can be a complex, confusing task, if the would-be benchmarkers don't know where to start." "In The Benchmarking Book, Michael J. Spendolini, one of the
Getting this item's online copy... Getting this item's online copy...

Find a copy in the library

Getting this item's location and availability... Getting this item's location and availability...

WorldCat

Find it in libraries globally
Worldwide libraries own this item

Details

Material Type: Internet resource
Document Type: Book, Internet Resource
All Authors / Contributors: Michael Spendolini
ISBN: 0814450776 9780814450772 0814478662 9780814478660
OCLC Number: 25130726
Notes: Includes index.
Description: xiv, 209 pages : illustrations ; 24 cm
Contents: The benchmarking concept --
The benchmarking process --
Stage 1: determining what to benchmark --
Stage 2: forming a benchmarking team --
Stage 3: identifying benchmark partners --
Stage 4: collecting and analyzing benchmarking information --
Stage 5: taking action --
Ethical and legal issues --
Keys to benchmarking success.
Responsibility: Michael J. Spendolini.

Abstract:

"Benchmarking has been discussed, admired, and launched by many people in many organizations. But when it comes down to actually carrying out the process, benchmarking can quickly turn from a great idea to a great burden. The truth is, this revolutionary process can be a complex, confusing task, if the would-be benchmarkers don't know where to start." "In The Benchmarking Book, Michael J. Spendolini, one of the original benchmarking proponents at Xerox, simplifies the whole process for you by presenting a distillation of how the best benchmarking programs in the United States are run. Spendolini went straight to highly successful benchmarkers such as Boeing, AT & T, Du Pont, DEC, Motorola, 3M, Xerox and many others. He researched their processes, their errors, and their breakthroughs, and arrived at a universal model--a synthesis of the best ways to carry out each step in the benchmarking process. In essence, the author benchmarked the benchmarkers."

"This synthesis of "lessons learned" provides you and your company with a solid, practical platform from which to launch an effective benchmarking program. Using everyday terms, the book covers every aspect of benchmarking, from set-up to final results. The Benchmarking Book shows you how to determine what products or processes to benchmark so you don't focus on an area that's either too broad or too narrow to be effective; form a benchmarking team using people that have the right mix of experience and analytical skills; identify benchmarking partners that truly represent the "best-in-class" for exactly the product/process you need to study (you may even find these partners in a different division of your own company); look outside your industry for benchmark partners (even though your company may produce steel products, you may want to benchmark Federal Express for its outstanding distribution and tracking systems); collect benchmarking information using personal interviews, site visits, surveys, and archive research; deal with the many ethical issues that can arise when you get "insider" information about another company; and analyze the data you've gathered so that you finish up with pragmatic, relevant results." "Avoid the blood, sweat, and tears of trying to learn the intricacies of benchmarking by trial and error. The Benchmarking Book puts together the best ways to measure the best so you can spend less time wrestling with the process and more time finding solutions."--Jacket.

Retrieving notes about this item Retrieving notes about this item

Reviews

User-contributed reviews

Tags

Be the first.
Confirm this request

You may have already requested this item. Please select Ok if you would like to proceed with this request anyway.

Close Window

Please sign in to WorldCat 

Don't have an account? You can easily create a free account.