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The best patient experience : helping physicians improve care, satisfaction, and scores

Author: Bo Snyder
Publisher: Chicago, IL : HAP, Health Administration Press, [2016]
Series: Management series (Ann Arbor, Mich.)
Edition/Format:   Print book : EnglishView all editions and formats
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Document Type: Book
All Authors / Contributors: Bo Snyder
ISBN: 9781567937381 1567937381
OCLC Number: 913164311
Description: xix, 172 pages : illustrations ; 23 cm.
Contents: The heat is on: a case study --
A dozen reasons to care about patient satisfaction --
How to get physicians to engage on patient satisfaction-six steps that work in the real world --
Dealing with the objections of skeptical physicians --
How physicians can make and sustain individual behavior changes --
How leaders can ensure success --
Issues with "the data"-our best friend and (sometimes) worst enemy --
How to shadow coach physicians: a DIY approach.
Series Title: Management series (Ann Arbor, Mich.)
Responsibility: Bo Snyder.

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