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Best practices for a continually improving customer responsive organization

Author: Myron Olstein; Melissa J Stanford; Charles E Day; AWWA Research Foundation.
Publisher: Denver, CO : AWWA Research Foundation : American Water Works Association, ©2001.
Edition/Format:   Print book : EnglishView all editions and formats
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Genre/Form: Case studies
Document Type: Book
All Authors / Contributors: Myron Olstein; Melissa J Stanford; Charles E Day; AWWA Research Foundation.
ISBN: 1583211497 9781583211496
OCLC Number: 47965109
Notes: Sponsored by: Awwa Research Foundation.
Description: xxiii, 286 pages : illustrations ; 28 cm
Responsibility: prepared by Myron A. Olstein, Melissa J. Stanford, Charles E. Day.

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