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The big book of customer service training games : quick, fun activities for training customer service reps, salespeople, and anyone else who deals with customers

Author: Peggy Carlaw; Vasudha Kathleen Deming
Publisher: New York : McGraw-Hill, ©1999.
Series: McGraw Hill professional.
Edition/Format:   eBook : Document : EnglishView all editions and formats
Summary:

With customer service training games, this title helps your employees to excel in dealing with the public. Designed not only to teach important skills but also to spark enthusiasm and a high level of  Read more...

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Genre/Form: Electronic books
Additional Physical Format: Print version:
Carlaw, Peggy.
Big book of customer service training games.
New York : McGraw-Hill, ©1999
(DLC) 98067041
Material Type: Document, Internet resource
Document Type: Internet Resource, Computer File
All Authors / Contributors: Peggy Carlaw; Vasudha Kathleen Deming
ISBN: 9780071501828 0071501827 9780071501828 0071501827
OCLC Number: 212897465
Description: 1 online resource.
Contents: It's Who You Are. What You Say and How You Say It. Make the Connection.Here's Looking at You. Make It a Great Day. Stop, Look, and Listen. The Sky's the Limit. When the Going Gets Tough. Wait! That's Not All. What About Us?
Series Title: McGraw Hill professional.
Other Titles: Customer service training games
Responsibility: Peggy Carlaw, Vasudha Kathleen Deming.

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