skip to content
The big book of customer service training games : quick, fun activities for training customer service reps, salespeople, and anyone else who deals with customers Preview this item
ClosePreview this item
Checking...

The big book of customer service training games : quick, fun activities for training customer service reps, salespeople, and anyone else who deals with customers

Author: Peggy Carlaw; Vasudha Kathleen Deming
Publisher: New York : McGraw-Hill, ©1999.
Edition/Format:   Print book : EnglishView all editions and formats
Summary:
Shows how to create customer rapport.
Rating:

(not yet rated) 0 with reviews - Be the first.

Subjects
More like this

 

Find a copy in the library

&AllPage.SpinnerRetrieving; Finding libraries that hold this item...

Details

Material Type: Internet resource
Document Type: Book, Internet Resource
All Authors / Contributors: Peggy Carlaw; Vasudha Kathleen Deming
ISBN: 0070779740 9780070779747
OCLC Number: 40194509
Description: xiv, 209 pages : illustrations ; 24 cm
Contents: It's Who You Are --
What You Say and How You Say It --
Make the Connection --
Here's Looking at You --
Make It a Great Day --
Stop, Look, and Listen --
The Sky's the Limit --
When the Going Gets Tough --
Wait! That's Not All. What About Us?
Other Titles: Customer service training games
Responsibility: Peggy Carlaw, Vasudha Kathleen Deming.
More information:

Abstract:

With customer service training games, this title helps your employees to excel in dealing with the public. Designed not only to teach important skills but also to spark enthusiasm and a high level of  Read more...

Reviews

User-contributed reviews
Retrieving GoodReads reviews...
Retrieving DOGObooks reviews...

Tags

All user tags (1)

View most popular tags as: tag list | tag cloud

Similar Items

Confirm this request

You may have already requested this item. Please select Ok if you would like to proceed with this request anyway.

Linked Data


Primary Entity

<http://www.worldcat.org/oclc/40194509> # The big book of customer service training games : quick, fun activities for training customer service reps, salespeople, and anyone else who deals with customers
    a schema:Book, schema:CreativeWork ;
    library:oclcnum "40194509" ;
    library:placeOfPublication <http://dbpedia.org/resource/New_York_City> ; # New York
    library:placeOfPublication <http://id.loc.gov/vocabulary/countries/nyu> ;
    schema:about <http://id.loc.gov/authorities/subjects/sh85042896> ; # Employees--Training of
    schema:about <http://experiment.worldcat.org/entity/work/data/229185429#Topic/personnel_formation> ; # Personnel--Formation
    schema:about <http://id.loc.gov/authorities/subjects/sh2008117646> ; # Customer services--Management
    schema:about <http://experiment.worldcat.org/entity/work/data/229185429#Topic/service_a_la_clientele_gestion> ; # Service à la clientèle--Gestion
    schema:about <http://dewey.info/class/658.812/e21/> ;
    schema:about <http://id.worldcat.org/fast/885552> ; # Customer services--Management
    schema:about <http://id.worldcat.org/fast/909221> ; # Employees--Training of
    schema:alternateName "Customer service training games" ;
    schema:bookFormat bgn:PrintBook ;
    schema:contributor <http://viaf.org/viaf/29024774> ; # Vasudha Kathleen Deming
    schema:copyrightYear "1999" ;
    schema:creator <http://viaf.org/viaf/26557245> ; # Peggy Carlaw
    schema:datePublished "1999" ;
    schema:description "It's Who You Are -- What You Say and How You Say It -- Make the Connection -- Here's Looking at You -- Make It a Great Day -- Stop, Look, and Listen -- The Sky's the Limit -- When the Going Gets Tough -- Wait! That's Not All. What About Us?"@en ;
    schema:description "Shows how to create customer rapport."@en ;
    schema:exampleOfWork <http://worldcat.org/entity/work/id/229185429> ;
    schema:inLanguage "en" ;
    schema:name "The big book of customer service training games : quick, fun activities for training customer service reps, salespeople, and anyone else who deals with customers"@en ;
    schema:productID "40194509" ;
    schema:publication <http://www.worldcat.org/title/-/oclc/40194509#PublicationEvent/new_york_mcgraw_hill_1999> ;
    schema:publisher <http://experiment.worldcat.org/entity/work/data/229185429#Agent/mcgraw_hill> ; # McGraw-Hill
    schema:url <http://catdir.loc.gov/catdir/toc/mh041/98067041.html> ;
    schema:workExample <http://worldcat.org/isbn/9780070779747> ;
    umbel:isLike <http://bnb.data.bl.uk/id/resource/GB98W8740> ;
    wdrs:describedby <http://www.worldcat.org/title/-/oclc/40194509> ;
    .


Related Entities

<http://dbpedia.org/resource/New_York_City> # New York
    a schema:Place ;
    schema:name "New York" ;
    .

<http://experiment.worldcat.org/entity/work/data/229185429#Topic/personnel_formation> # Personnel--Formation
    a schema:Intangible ;
    schema:name "Personnel--Formation"@fr ;
    .

<http://experiment.worldcat.org/entity/work/data/229185429#Topic/service_a_la_clientele_gestion> # Service à la clientèle--Gestion
    a schema:Intangible ;
    schema:name "Service à la clientèle--Gestion"@fr ;
    .

<http://id.loc.gov/authorities/subjects/sh2008117646> # Customer services--Management
    a schema:Intangible ;
    schema:name "Customer services--Management"@en ;
    .

<http://id.loc.gov/authorities/subjects/sh85042896> # Employees--Training of
    a schema:Intangible ;
    schema:name "Employees--Training of"@en ;
    .

<http://id.worldcat.org/fast/885552> # Customer services--Management
    a schema:Intangible ;
    schema:name "Customer services--Management"@en ;
    .

<http://id.worldcat.org/fast/909221> # Employees--Training of
    a schema:Intangible ;
    schema:name "Employees--Training of"@en ;
    .

<http://viaf.org/viaf/26557245> # Peggy Carlaw
    a schema:Person ;
    schema:familyName "Carlaw" ;
    schema:givenName "Peggy" ;
    schema:name "Peggy Carlaw" ;
    .

<http://viaf.org/viaf/29024774> # Vasudha Kathleen Deming
    a schema:Person ;
    schema:familyName "Deming" ;
    schema:givenName "Vasudha Kathleen" ;
    schema:name "Vasudha Kathleen Deming" ;
    .

<http://worldcat.org/isbn/9780070779747>
    a schema:ProductModel ;
    schema:isbn "0070779740" ;
    schema:isbn "9780070779747" ;
    .

<http://www.worldcat.org/title/-/oclc/40194509>
    a genont:InformationResource, genont:ContentTypeGenericResource ;
    schema:about <http://www.worldcat.org/oclc/40194509> ; # The big book of customer service training games : quick, fun activities for training customer service reps, salespeople, and anyone else who deals with customers
    schema:dateModified "2018-03-28" ;
    void:inDataset <http://purl.oclc.org/dataset/WorldCat> ;
    .


Content-negotiable representations

Close Window

Please sign in to WorldCat 

Don't have an account? You can easily create a free account.