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  E-mail Message: I thought you might be interested in this item at http://www.worldcat.org/oclc/40194509 Title: The big book of customer service training games : quick, fun activities for training customer service reps, salespeople, and anyone else who deals with customers Author: Peggy Carlaw; Vasudha Kathleen Deming Publisher: New York : McGraw-Hill, ©1999. ISBN/ISSN: 0070779740 9780070779747 OCLC:40194509

  
  

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The big book of customer service training games : quick, fun activities for training customer service reps, salespeople, and anyone else who deals with customers

Author:	Peggy Carlaw; Vasudha Kathleen Deming
Publisher:	New York : McGraw-Hill, ©1999.
Edition/Format:	Book : EnglishView all editions and formats
Summary:	Shows how to create customer rapport.
Rating:	(not yet rated) 0 with reviews - Be the first.