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The big book of customer service training games : quick, fun activities for training customer service reps, salespeople, and anyone else who deals with customers

Author: Peggy Carlaw; Vasudha Kathleen Deming
Publisher: New York : McGraw-Hill, ©1999.
Edition/Format:   Book : EnglishView all editions and formats
Database:WorldCat
Summary:
Shows how to create customer rapport.
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Genre/Form: Handbooks, manuals, etc
Material Type: Internet resource
Document Type: Book, Internet Resource
All Authors / Contributors: Peggy Carlaw; Vasudha Kathleen Deming
ISBN: 0070779740 9780070779747
OCLC Number: 40194509
Description: xiv, 209 p. : ill. ; 24 cm.
Contents: It's Who You Are --
What You Say and How You Say It --
Make the Connection --
Here's Looking at You --
Make It a Great Day --
Stop, Look, and Listen --
The Sky's the Limit --
When the Going Gets Tough --
Wait! That's Not All. What About Us?
Other Titles: Customer service training games
Responsibility: Peggy Carlaw, Vasudha Kathleen Deming.
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Abstract:

With customer service training games, this title helps your employees to excel in dealing with the public. Designed not only to teach important skills but also to spark enthusiasm and a high level of  Read more...

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