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The big book of customer service training games : quick, fun activities for training customer service reps, salespeople, and anyone else who deals with customers

Autor: Peggy Carlaw; Vasudha Kathleen Deming
Editorial: New York : McGraw-Hill, ©1999.
Edición/Formato:   Print book : Inglés (eng)Ver todas las ediciones y todos los formatos
Base de datos:WorldCat
Resumen:
Shows how to create customer rapport.
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Detalles

Género/Forma: Handbooks, manuals, etc
Tipo de material: Recurso en Internet
Tipo de documento: Libro/Texto, Recurso en Internet
Todos autores / colaboradores: Peggy Carlaw; Vasudha Kathleen Deming
ISBN: 0070779740 9780070779747
Número OCLC: 40194509
Descripción: xiv, 209 pages : illustrations ; 24 cm
Contenido: It's Who You Are --
What You Say and How You Say It --
Make the Connection --
Here's Looking at You --
Make It a Great Day --
Stop, Look, and Listen --
The Sky's the Limit --
When the Going Gets Tough --
Wait! That's Not All. What About Us?
Otros títulos: Customer service training games
Responsabilidad: Peggy Carlaw, Vasudha Kathleen Deming.
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Resumen:

With customer service training games, this title helps your employees to excel in dealing with the public. Designed not only to teach important skills but also to spark enthusiasm and a high level of  Leer más

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