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The big book of customer service training games : quick, fun activities for training customer service reps, salespeople, and anyone else who deals with customers

Auteur : Peggy Carlaw; Vasudha Kathleen Deming
Éditeur: New York : McGraw-Hill, ©1999.
Édition/format:   Livre imprimé : AnglaisVoir toutes les éditions et tous les formats
Résumé:
Shows how to create customer rapport.
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Détails

Type d’ouvrage: Ressource Internet
Type de document: Livre, Ressource Internet
Tous les auteurs / collaborateurs: Peggy Carlaw; Vasudha Kathleen Deming
ISBN: 0070779740 9780070779747
Numéro OCLC: 40194509
Description: xiv, 209 pages : illustrations ; 24 cm
Contenu: It's Who You Are --
What You Say and How You Say It --
Make the Connection --
Here's Looking at You --
Make It a Great Day --
Stop, Look, and Listen --
The Sky's the Limit --
When the Going Gets Tough --
Wait! That's Not All. What About Us?
Autres titres: Customer service training games
Responsabilité: Peggy Carlaw, Vasudha Kathleen Deming.
Plus d’informations:

Résumé:

With customer service training games, this title helps your employees to excel in dealing with the public. Designed not only to teach important skills but also to spark enthusiasm and a high level of  Lire la suite...

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