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The big book of customer service training games : quick, fun activities for training customer service reps, salespeople, and anyone else who deals with customers

Autore: Peggy Carlaw; Vasudha Kathleen Deming
Editore: New York : McGraw-Hill, ©1999.
Edizione/Formato:   book_printbook : EnglishVedi tutte le edizioni e i formati
Banca dati:WorldCat
Sommario:
Shows how to create customer rapport.
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Genere/forma: Handbooks, manuals, etc
Tipo materiale: Risorsa internet
Tipo documento: Book, Internet Resource
Tutti gli autori / Collaboratori: Peggy Carlaw; Vasudha Kathleen Deming
ISBN: 0070779740 9780070779747
Numero OCLC: 40194509
Descrizione: xiv, 209 pages : illustrations ; 24 cm
Contenuti: It's Who You Are --
What You Say and How You Say It --
Make the Connection --
Here's Looking at You --
Make It a Great Day --
Stop, Look, and Listen --
The Sky's the Limit --
When the Going Gets Tough --
Wait! That's Not All. What About Us?
Altri titoli: Customer service training games
Responsabilità: Peggy Carlaw, Vasudha Kathleen Deming.
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Abstract:

With customer service training games, this title helps your employees to excel in dealing with the public. Designed not only to teach important skills but also to spark enthusiasm and a high level of  Per saperne di più…

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