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The big book of customer service training games : quick, fun activities for training customer service reps, salespeople, and anyone else who deals with customers

저자: Peggy Carlaw; Vasudha Kathleen Deming
출판사: New York : McGraw-Hill, ©1999.
판/형식:   Print book : 영어모든 판과 형식 보기
데이터베이스:WorldCat
요약:
Shows how to create customer rapport.
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장르/형태: Handbooks, manuals, etc
자료 유형: 인터넷 자료
문서 형식: 책, 인터넷 자원
모든 저자 / 참여자: Peggy Carlaw; Vasudha Kathleen Deming
ISBN: 0070779740 9780070779747
OCLC 번호: 40194509
설명: xiv, 209 pages : illustrations ; 24 cm
내용: It's Who You Are --
What You Say and How You Say It --
Make the Connection --
Here's Looking at You --
Make It a Great Day --
Stop, Look, and Listen --
The Sky's the Limit --
When the Going Gets Tough --
Wait! That's Not All. What About Us?
다른 제목 Customer service training games
책임: Peggy Carlaw, Vasudha Kathleen Deming.
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초록:

With customer service training games, this title helps your employees to excel in dealing with the public. Designed not only to teach important skills but also to spark enthusiasm and a high level of  더 읽기…

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