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The big book of customer service training games : quick, fun activities for training customer service reps, salespeople, and anyone else who deals with customers

Auteur: Peggy Carlaw; Vasudha Kathleen Deming
Uitgever: New York : McGraw-Hill, ©1999.
Editie/Formaat:   Print book : EngelsAlle edities en materiaalsoorten bekijken.
Database:WorldCat
Samenvatting:
Shows how to create customer rapport.
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Details

Genre/Vorm: Handbooks, manuals, etc
Genre: Internetbron
Soort document: Boek, Internetbron
Alle auteurs / medewerkers: Peggy Carlaw; Vasudha Kathleen Deming
ISBN: 0070779740 9780070779747
OCLC-nummer: 40194509
Beschrijving: xiv, 209 pages : illustrations ; 24 cm
Inhoud: It's Who You Are --
What You Say and How You Say It --
Make the Connection --
Here's Looking at You --
Make It a Great Day --
Stop, Look, and Listen --
The Sky's the Limit --
When the Going Gets Tough --
Wait! That's Not All. What About Us?
Andere titels: Customer service training games
Verantwoordelijkheid: Peggy Carlaw, Vasudha Kathleen Deming.
Meer informatie:

Fragment:

With customer service training games, this title helps your employees to excel in dealing with the public. Designed not only to teach important skills but also to spark enthusiasm and a high level of  Meer lezen...

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