跳到内容
The big book of customer service training games : quick, fun activities for training customer service reps, salespeople, and anyone else who deals with customers 预览资料
关闭预览资料
正在查...

The big book of customer service training games : quick, fun activities for training customer service reps, salespeople, and anyone else who deals with customers

著者: Peggy Carlaw; Vasudha Kathleen Deming
出版商: New York : McGraw-Hill, ©1999.
版本/格式:   Print book : 英语查看所有的版本和格式
数据库:WorldCat
提要:
Shows how to create customer rapport.
评估:

(尚未评估) 0 附有评论 - 争取成为第一个。

主题
更多类似这样的

 

在图书馆查找

&AllPage.SpinnerRetrieving; 正在查找有这资料的图书馆...

详细书目

类型/形式: Handbooks, manuals, etc
材料类型: 互联网资源
文件类型: 书, 互联网资源
所有的著者/提供者: Peggy Carlaw; Vasudha Kathleen Deming
ISBN: 0070779740 9780070779747
OCLC号码: 40194509
描述: xiv, 209 pages : illustrations ; 24 cm
内容: It's Who You Are --
What You Say and How You Say It --
Make the Connection --
Here's Looking at You --
Make It a Great Day --
Stop, Look, and Listen --
The Sky's the Limit --
When the Going Gets Tough --
Wait! That's Not All. What About Us?
其他题名: Customer service training games
责任: Peggy Carlaw, Vasudha Kathleen Deming.
更多信息:

摘要:

With customer service training games, this title helps your employees to excel in dealing with the public. Designed not only to teach important skills but also to spark enthusiasm and a high level of  再读一些...

评论

用户提供的评论
正在获取GoodReads评论...
正在检索DOGObooks的评论

标签

所有的用户标签 (1)

查看最热门的标签,展示的形式是: 标签列表 | 标签云(tag cloud)

确认申请

你可能已经申请过这份资料。如果还是想申请,请选确认。

链接数据


Primary Entity

<http://www.worldcat.org/oclc/40194509> # The big book of customer service training games : quick, fun activities for training customer service reps, salespeople, and anyone else who deals with customers
    a schema:Book, schema:CreativeWork ;
    library:oclcnum "40194509" ;
    library:placeOfPublication <http://dbpedia.org/resource/New_York_City> ; # New York
    library:placeOfPublication <http://id.loc.gov/vocabulary/countries/nyu> ;
    schema:about <http://id.loc.gov/authorities/subjects/sh85042896> ; # Employees--Training of
    schema:about <http://experiment.worldcat.org/entity/work/data/229185429#Topic/personnel_formation> ; # Personnel--Formation
    schema:about <http://id.loc.gov/authorities/subjects/sh2008117646> ; # Customer services--Management
    schema:about <http://experiment.worldcat.org/entity/work/data/229185429#Topic/service_a_la_clientele_gestion> ; # Service à la clientèle--Gestion
    schema:about <http://dewey.info/class/658.812/e21/> ;
    schema:about <http://id.worldcat.org/fast/885552> ; # Customer services--Management
    schema:about <http://experiment.worldcat.org/entity/work/data/229185429#Topic/customer_services_employees_training_of> ; # Customer services--Employees--Training of
    schema:about <http://id.worldcat.org/fast/909221> ; # Employees--Training of
    schema:about <http://experiment.worldcat.org/entity/work/data/229185429#Topic/customer_services_management> ; # Customer services--Management
    schema:alternateName "Customer service training games" ;
    schema:bookFormat bgn:PrintBook ;
    schema:contributor <http://viaf.org/viaf/29024774> ; # Vasudha Kathleen Deming
    schema:copyrightYear "1999" ;
    schema:creator <http://viaf.org/viaf/26557245> ; # Peggy Carlaw
    schema:datePublished "1999" ;
    schema:description "It's Who You Are -- What You Say and How You Say It -- Make the Connection -- Here's Looking at You -- Make It a Great Day -- Stop, Look, and Listen -- The Sky's the Limit -- When the Going Gets Tough -- Wait! That's Not All. What About Us?"@en ;
    schema:description "Shows how to create customer rapport."@en ;
    schema:exampleOfWork <http://worldcat.org/entity/work/id/229185429> ;
    schema:inLanguage "en" ;
    schema:name "The big book of customer service training games : quick, fun activities for training customer service reps, salespeople, and anyone else who deals with customers"@en ;
    schema:productID "40194509" ;
    schema:publication <http://www.worldcat.org/title/-/oclc/40194509#PublicationEvent/new_york_mcgraw_hill_1999> ;
    schema:publisher <http://experiment.worldcat.org/entity/work/data/229185429#Agent/mcgraw_hill> ; # McGraw-Hill
    schema:url <http://catdir.loc.gov/catdir/toc/mh041/98067041.html> ;
    schema:workExample <http://worldcat.org/isbn/9780070779747> ;
    umbel:isLike <http://bnb.data.bl.uk/id/resource/GB98W8740> ;
    wdrs:describedby <http://www.worldcat.org/title/-/oclc/40194509> ;
    .


Related Entities

<http://dbpedia.org/resource/New_York_City> # New York
    a schema:Place ;
    schema:name "New York" ;
    .

<http://experiment.worldcat.org/entity/work/data/229185429#Topic/customer_services_employees_training_of> # Customer services--Employees--Training of
    a schema:Intangible ;
    schema:name "Customer services--Employees--Training of"@en ;
    .

<http://experiment.worldcat.org/entity/work/data/229185429#Topic/customer_services_management> # Customer services--Management
    a schema:Intangible ;
    schema:name "Customer services--Management"@en ;
    .

<http://experiment.worldcat.org/entity/work/data/229185429#Topic/personnel_formation> # Personnel--Formation
    a schema:Intangible ;
    schema:name "Personnel--Formation"@fr ;
    .

<http://experiment.worldcat.org/entity/work/data/229185429#Topic/service_a_la_clientele_gestion> # Service à la clientèle--Gestion
    a schema:Intangible ;
    schema:name "Service à la clientèle--Gestion"@fr ;
    .

<http://id.loc.gov/authorities/subjects/sh2008117646> # Customer services--Management
    a schema:Intangible ;
    schema:name "Customer services--Management"@en ;
    .

<http://id.loc.gov/authorities/subjects/sh85042896> # Employees--Training of
    a schema:Intangible ;
    schema:name "Employees--Training of"@en ;
    .

<http://id.worldcat.org/fast/885552> # Customer services--Management
    a schema:Intangible ;
    schema:name "Customer services--Management"@en ;
    .

<http://id.worldcat.org/fast/909221> # Employees--Training of
    a schema:Intangible ;
    schema:name "Employees--Training of"@en ;
    .

<http://viaf.org/viaf/26557245> # Peggy Carlaw
    a schema:Person ;
    schema:familyName "Carlaw" ;
    schema:givenName "Peggy" ;
    schema:name "Peggy Carlaw" ;
    .

<http://viaf.org/viaf/29024774> # Vasudha Kathleen Deming
    a schema:Person ;
    schema:familyName "Deming" ;
    schema:givenName "Vasudha Kathleen" ;
    schema:name "Vasudha Kathleen Deming" ;
    .

<http://worldcat.org/isbn/9780070779747>
    a schema:ProductModel ;
    schema:isbn "0070779740" ;
    schema:isbn "9780070779747" ;
    .

<http://www.worldcat.org/title/-/oclc/40194509>
    a genont:InformationResource, genont:ContentTypeGenericResource ;
    schema:about <http://www.worldcat.org/oclc/40194509> ; # The big book of customer service training games : quick, fun activities for training customer service reps, salespeople, and anyone else who deals with customers
    schema:dateModified "2015-06-11" ;
    void:inDataset <http://purl.oclc.org/dataset/WorldCat> ;
    .


Content-negotiable representations

关闭窗口

请登入WorldCat 

没有张号吗?很容易就可以 建立免费的账号.