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The big book of customer service training games : quick, fun activities for training customer service reps, salespeople, and anyone else who deals with customers

作者: Peggy Carlaw; Vasudha Kathleen Deming
出版商: New York : McGraw-Hill, ©1999.
版本/格式:   book_printbook : 英語所有版本和格式的總覽
資料庫:WorldCat
提要:
Shows how to create customer rapport.
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類型/形式: Handbooks, manuals, etc
資料類型: 網際網路資源
文件類型: 圖書, 網路資源
所有的作者/貢獻者: Peggy Carlaw; Vasudha Kathleen Deming
ISBN: 0070779740 9780070779747
OCLC系統控制編碼: 40194509
描述: xiv, 209 pages : illustrations ; 24 cm
内容: It's Who You Are --
What You Say and How You Say It --
Make the Connection --
Here's Looking at You --
Make It a Great Day --
Stop, Look, and Listen --
The Sky's the Limit --
When the Going Gets Tough --
Wait! That's Not All. What About Us?
其他題名: Customer service training games
責任: Peggy Carlaw, Vasudha Kathleen Deming.
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With customer service training games, this title helps your employees to excel in dealing with the public. Designed not only to teach important skills but also to spark enthusiasm and a high level of  再讀一些...

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