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The bottom line : determining and communicating the value of the special library

Author: Joseph R Matthews
Publisher: Westport, Conn. : Libraries Unlimited, 2002.
Edition/Format:   Print book : EnglishView all editions and formats
Summary:
"Describing how value is added and how it can best be measured, Joseph Matthews explains different types of evaluations (models, implications, and methods) and a variety of measures (input, process, and output). He shows how a cost-benefit analysis and a library balanced scorecard, along with effective communication, can position the library as a "value center" rather than a "cost center." A glossary, list of  Read more...
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Material Type: Internet resource
Document Type: Book, Internet Resource
All Authors / Contributors: Joseph R Matthews
ISBN: 1591580048 9781591580041
OCLC Number: 51282047
Description: xix, 186 pages : illustrations ; 24 cm
Contents: How libraries add value --
Evaluation --
Evaluation techniques and methods --
Input measures --
Process measures --
Output measures --
Approaches to identifying outcomes or impacts --
Outcomes in special libraries --
A balanced scorecard --
Building a library balanced scorecard --
Communicating the value of a special library.
Responsibility: Joseph R. Matthews.
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Abstract:

Illustrates how to evaluate library services and successfully communicate the library's value to upper management.  Read more...

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.,."an especially timely book. ...The book is laid out well, and its detailed table of contents and index are easy to use. ...I found this book to be very practical and easy to follow."-Business Read more...

 
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