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Breakthrough process redesign : new pathways to customer value

Author: Charlene B Adair-Heeley; Bruce A Murray
Publisher: New York : AMACOM, American Management Association, ©1994.
Edition/Format:   Print book : EnglishView all editions and formats
Summary:

Shows how to achieve breakthroughs, by presenting a highly flexible model that any reader can use in any company. The book shows readers how to: make process redesign the driving force behind a  Read more...

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Material Type: Internet resource
Document Type: Book, Internet Resource
All Authors / Contributors: Charlene B Adair-Heeley; Bruce A Murray
ISBN: 0814451500 9780814451502
OCLC Number: 29029784
Description: xiv, 268 pages : illustrations ; 24 cm
Contents: Breakthrough process improvement --
Competing by redesinging business processes --
Understanding business processes --
Refocusing the business for process redesign --
Determining customer and client values --
Developing goals and chartering the team --
Creating a value-added flow analysis --
Analyzing processes for breakthrough improvement --
Taking the mystery out of problem solving --
Implementing innovative process redesign and measuring for success --
Leading successful process redesign from the middle --
How to become a leader of innovation --
Assessing the organization's readiness.
Responsibility: Charlene B. Adair, Bruce A. Murray.

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